Except for Chapter 1, all chapters have "Chapter Outline," "Summary," "Exercises and Questions for Discussion," "Sources for Further Study," and "Notes."
Preface.
1. Transforming Organizational Life.
Changing Perspectives on the Nature of Modern Organizations.
The New Order of Global Organizations The Emergence of "Virtual" Organizations.
Themes of Communication Ethics and Diversity.
Overview of the Parts and Chapters of the Text.
I.OVERVIEW OF THE FIELD OF ORGANIZATIONAL COMMUNICATION.
2. The Scope of Organizational Communication.
The Importance of Communication in Modern, Complex Organizations.
Definitions: Organization and Communication.
An Issue of Communication Ethics: Whistleblowing Communication.
Propositions Regarding Organizational Communication.
Diversity Matters.
The Nature of the Field of Organizational Communication.
Relationship to Communication Studies * Levels of Communication Study.
Perspectives for Understanding Organizational Communication.
Functional Perspective Interpretivist Perspective Critical Perspective Other Perspectives.
Framework of the Study of Organizational Communication.
3. Communication Theory for Organizational Communication.
The Study of Communication in Organizations.
Nature of Communication Theory.
Communication as Sense-Making * Human Communication Systems.
Perspectives of Communication Theory.
Nature of Theory Rhetorical Perspective Transmissional Perspective Psychological Perspective Diversity Matters: Stereotyping Interactional Perspective An Issue of Communication Ethics: Romance in the Workplace Transactional Perspective.
II.IMPLICATION OF ORGANIZATION THEORIES FOR ORGANIZATIONAL COMMUNICATION.
Introduction to Part Two. Relationship between Organizational Theories and Organizational Communication.
4. Development of Organizational Theories: Classical and Scientific Management Theories.
Overview of Organizational Theories.
A Brief History of Classical and Scientific Management Theories.
Weber and the Modern Bureaucracy.
Diversity Matters: The Debate over Affirmative Action.
Frederick Winslow Taylor and Scientific Management.
An Issue of Communication Ethics: Modern Times.
Henri Fayol and Administration as a Profession.
Classical Management Training.
Communication Implications of Classical Management Theory.
Context Organizational Shape and Form Message Behavior Methods of Modalities of Communication Communication Activities.
5. Human Relations and Human Resources Development Theories.
The Human Relations Movement.
The Hawthorne Studies Human Relations, Participative Management, and Human Resources.
Developments in Human Relations and Human Resource Theories.
Theory X and Theory Y PDM (Participative Decision-Making) The Managerial Grid Argyris and the Role of the Individual in the Organization * Highlights of the Human Relations Movement.
An Issue of Communication Ethics: Participation or Manipulation.
Organization Climate.
The Concepts of the Organizational Climate Factors of Climate Communication Climate and Organization Commitment Diversity Matters: Same Climate, Different Perceptions.
Communication Implications of the Human Relations Theories.
Context Organization Shape and Form Message Behavior Methods and Modalities of Communication Communication Activities.
Sources for Further Reading.
6. System and Contingency Theories of Organizations.
Systems Theory.
Foundations of Systems Theory Application of Systems Theory for Organizational Analysis System Darwinism: Organizational Ecology Theories.
Communication Implications of Systems Theory.
Context Organizational Shape and Form Message Behavior Method and Modalities of Communication Communication Activities An Issue of Communication Ethics: College Marketing Strategies.
Contingency Theories.
Identification of Contingencies Diversity Matters: Physical Diversity as a Contingency Highlights of Contingency Theories.
Communication Implications of Contingency Theories
Context Organizational Shape and Form Message Behavior Method and Modalities of Communication Communication Activities.
7. Organizational Culture.
The Popularity of the Cultural Metaphor.
The Concept of Organizational Culture.
The Meaning of Culture The Metaphor of Organizational Culture Culture Distinguished from Climate Interpretivist and Functionalist Perspectives on Culture.
Elements of Organizational Culture.
Can Organizational Culture be Managed? The Case of TQM.
An Issue of Communication Ethics: Managing Cultures.
Intercultural Communication in Multicultural Organizations.
Diversity Matters: Diversity Training.
Communication Implications of Organizational Culture.
Context Organizational Shape and Form Message Behavior Methods and Modalities of Communication Communication Activities.
III.CONTEXTS AND APPLICATIONS FOR ORGANIZATIONAL COMMUNICATION.
Introduction to Part III.
8. Channels, Media, and Communication Systems in Organizations.
Organizations as Patterns of Communication.
Organizational Structure as a Communication System.
Communication Channels in Organizations.
Channel Capacity and Noise Information Load.
Vertical and Horizontal Communication Channels.
Downward Communication Channels An Issue of Communication Ethics: Blurred Lines Upward Communication Channels Horizontal Communication Channels.
Communication Networks as Channels of Communication.
Network Roles Communication Characteristics of Networks Informal Networks: The Grapevine.
Communication Technologies and Media.
Media Choice Computer-Mediated Communication Systems (CMCS) Diversity Matters: Responses to and Uses of CMCS Highlights of the Effects of New Media.
9. Interpersonal Communication in Organizations.
Defining Interpersonal Communication.
Development of Interpersonal Communication in Relationships.
Developmental Perspective Relationship Development and Impression Formation * Organizational Socialization * Review of Relationship Development *An Issue of Communication Ethics: A Feminist Critique on Organizational Socialization
Interpersonal Relationship Maintenance.
Relational Communication Applications of Relational Communication.
Implications for Leader-Member Communication.
Relational Maintenance in Leader-Member Communication Evaluation and Feedback.
Interpersonal Communication in the Mentoring Relationship.
Gender and Cultural Differences.
Diversity Matters: Problems of "Embrace Diversity" Programs.
10. Communication and Leadership in Organizations.
The Changing Face of Organizational Leadership.
Introduction to Theories of Leadership.
Definitions of Leadership Trait Theories of Leadership Leadership Behaviors and Styles Contingency Theories of Leadership.
Fiedler's Contingency Model Hersey and Blanchard's Situational Leadership Path-Goal Theory.
An Issue of Communication Ethics: Secret Taping Transformational Leadership Review of Leadership Theories.
Power and Leadership in Organizations.
Bases for Organizational Power Power and Organizational Politics.
Motivation and Compliance-Gaining in Leader-Member Communication.
Compliance-Gaining Strategies Diversity Matters: The Problem of Defining Race and Ethnicity Review of Compliance-Gaining Communication.
11. Decision-Making: Teams and Groups.
The Nature of Decision Making.
Importance of Team Building and Group Communication.
Decision-Making in Organizations.
The Limits on Rational Decision-Making Simplified Decision-Rules Groupthink Bolstering Review of Simplified Decisions Rules Power and Politics in Decision-Making Highlights of Problems of Decision-Making.
Factors in Selecting a Decision Strategy.
Decision-Making Systems.
Vigilant Decision-Making Functional Model of Group Decision-Making.
Organizational Conflict and Decision-Making.
Causes of Organizational Conflict Conflict Strategies Factors in Selecting Conflict Management Strategies Diversity Matters: Gender and Cultural Differences in Conflict Strategies Review of Organizational Conflict.
Negotiation, Bargaining, and Mediation.
Communication in Negotiation and Mediation Problems in Negotiation and Mediation An Issue of Communication Ethics: Lying in Negotiation Highlights of Negotiation and Mediation.
Group Decision-Making and Technology.
Effects of Computer Communication on Group Decision-Making Highlights of the Effects of Technology and Decision-Making.
12. Public Communication.
The Nature of Public Communication.
Approaches for the Study of Public Communication * Internal and External Public Communication.
Internal Public Communication.
Sources for Internal Communication Purposes of Internal Communication Effects Audiences Channels Message Strategies *Diversity Matters: Framing and Sexual Harassment * Highlights of Internal Public Communication.
External Public Communication.
Sources for External Communication Purposes of External Communication Audiences Channels An Issue of Communication Ethics: Hidden Organizational Messages Message Strategies Legal Considerations Highlights of External Public Communication.
IV.CAPSTONE.
13. Assessing Organizational Communication.
Concepts of Assessment and Evaluation.
Assessing Organizational Communication Functionalist, Interpretivist, and Critical Approaches.
Functionalist Methods for Communication Assessment.
The Communication Audit Assessment of Communication Climate and Culture Highlights of Functionalist Methods.
Interpretivist Methods for Communication Assessment.
Interpretivist Methodologies Highlights of Interpretivist Methods.
14. Confronting Issues in Organizational Communication.
Trends Affecting Contemporary Organizations.
The People, the Communicators, in Organizations.
Increasing Participation of Women The Aging of Organizational Membership Ethnic, Racial, and Linguistic Diversity Concerns about Health and Disabilities Review of the Communicators in Organizations.
Issues of Information Control and Access.
The Public Interest and Organizational Communication.
Democracy and the Modern Organization.
Bibliography.
Index.
