Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.
Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.
Produkt-Info
Reihe
A communication skills self-study course
Auflage
Sprache
Verlagsort
Zielgruppe
Für den Englisch-Unterricht
Editions-Typ
Produkt-Hinweis
Illustrationen
Worked examples or Exercises; 10 Maps; 10 Halftones, unspecified; 5 Line drawings, unspecified
Maße
Höhe: 246 mm
Breite: 189 mm
Dicke: 8 mm
Gewicht
ISBN-13
978-0-521-53911-1 (9780521539111)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.
