Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.
Sprache
Verlagsort
Verlagsgruppe
Elsevier Science & Technology
Zielgruppe
Für Beruf und Forschung
Für höhere Schule und Studium
Illustrationen
Maße
Höhe: 234 mm
Breite: 156 mm
ISBN-13
978-1-84334-478-0 (9781843344780)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Gail Munde is Assistant Professor, Library Science and Instructional Technology at East Carolina University in Greenville, North Carolina USA. Prior to teaching, she worked in academic libraries for 25 years as a department chair, Associate Director, and Associate Dean. Kenneth Marks is the retired dean of the University of Nevada Las Vegas Libraries. He worked in academic libraries for 33 years serving as dean or director of libraries at Utah State University, East Carolina University and the University of Nevada Las Vegas.
Overview and introduction to quality improvement; Lakos' 'Culture of Assessment' and inventory for libraries; Integrating quality improvement into strategic planning and budgeting; Quality improvement frameworks; Performance indicators; How libraries contribute to the success of their institutions; Satisfaction as a quality indicator; Normative and comparative measures; Appendices; Index.
