The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.
Rezensionen / Stimmen
"Nurse leaders with emotional intelligence are in high demandin today's environment. Mae Taylor Moss has drawn from herwide experience to create this exceptional resource forunderstanding the concepts and practical application of emotionalintelligence for nurses who want to succeed in their challengingroles."
--Marjorie Beyers, RN, PhD, FAAN, former executive director,American Organization of Nurse Executives
"Mae Taylor Moss brings together her firsthand knowledgeof the nursing profession and her considerable knowledge ofemotional intelligence. The result is a book that conveys bothscientific scholarship and practical wisdom for present and futurenurse leaders."
--John D. Mayer, professor of psychology, University of NewHampshire 3/4Peter Salovey, Chris Argyris Professor ofPsychology; dean, Graduate School of Arts and Science, YaleUniversity
Reihe
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Maße
Höhe: 233 mm
Breite: 153 mm
Dicke: 16 mm
Gewicht
ISBN-13
978-0-7879-5988-3 (9780787959883)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.
Autor*in
Moss Management Consultants
Preface ix
About the Author xi
Introduction xiii
Part One Understanding Emotional Intelligence
1. An Age-Old, New Kind of Nursing Intelligence 3
2. Emotions in a Techno-Illogical Age 20
3. Emotional Intelligence and Leadership 42
Part Two Intelligently Creating, Sharing a Vision, and Setting an Example
4. Leaders Who Create 69
5. Leaders Who Share a Vision 93
6. Leaders Who Set an Example 119
Part Three Intelligent Transfer of Information
7. Downloading: Honing Emotional Intelligence 141
8. Uploading: Coaching Emotional Intelligence 163
9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184
Part Four Changing the Culture of Nursing and the Organization
10. Shaping the Work Environment and Culture 215
11. Rebuilding and Upending the Hierarchical Pyramid 238
12. The Future of Emotional Intelligence for Nursing Leadership 262
References 279
Name Index 299
Subject Index 307
