Introduction, Keynote Address: Fourth International Conference on Fee-Based Information Services in Libraries, , Special Considerations for Fee-Based Services in Public Libraries, , Special Considerations for Fee-Based Services in Academic Libraries, , Know Your Parent Organization and Your Business Environment--Criteria for Success, , Writing an Effective Business Plan for Fee-Based Services, , Pricing and Costing in Fee-Based Services, Copyright Considerations for Fee-Based Document Delivery Services, The Future of Information Professionals: Back to the Future, , Wrap-Up: Fourth International Conference on Fee-Based Services in Libraries, , KAPPA'S INTERLIBRARY LOAN WORLD, , Index ,