1. Origins, Influences and Challenges of Contemporary Case ManagementPart 1 Origins, Influences and Challenges of Contemporary Case Management2. Systems Diversity in Case Management: Characteristics, Models and Dimensions3. Ethics Informed by Citizenship: The Heart of Person-Directed Practice4. Theories that Inform Practice: Promoting Individual Agency and Autonomy5. Utilising Practice Functions to Build Choice and Extend Support6. Cultural Diversity and Competence: A Culturally Responsive Approach7. Advocacy: An Overarching ApproachPart 2 Collaborative Practice: Carers, Communities, Organisations and Capability8. Mobilising and Utilising Informal Care in Case Management9. 'Seeing Double': Family Case Management Where a Parent has a Mental Illness10. Rethinking Case Management and Community Development.11. Organisational and Inter-organisational Learning for Case Management12. Case Manager Standards and Skills DevelopmentPart 3 Practice Contexts, Service Users and Approaches13. Case Management and Community Mental Health14. A Person-centred Approach to Supporting People with Cognitive Disability15. Ageing in Community: Consumer-directed Support16. Responding to System Imperatives in Rehabilitation Case Management Contexts17. Defining the 'Case' to be 'Managed' in Services for Children at Risk of Harm and their FamiliesPart 4 Praxis - critical, reflective and evidence-directed practice18. Case management in Child Protection: Challenges, Complexities and Possibilities19. Case Management and Complexity: Challenges in the National Disability Insurance Scheme20. Our Safe Place - Community Responses to Koori Youth Violence 21. New Land New Home: Working with Refugee Survivors of Torture and Trauma22. Case management, Research Evidence, and Homelessness Services
