The Vision: Creating a Collective Enterprise Advantage.; Beyond Continuous Improvement and Total Quality.; New Organizational Structures--Building Blocks.; Benchmarking the Best.; Looking to the Next Tier: Contract Manufacturing and Outsourcing.; Partnering Planning and Control Systems--Simple Systems for Smart People.; Partnering People Systems.; Enterprise Leadership.; Partnering Quality Basics.; On Being a World--Class Customer.; Partnering for Enterprise Advantage--Innovation and Growth.; Resource Section.; Index.
