Chapter 1. Case Study: More Patient Safety by Design - System-Based Approaches for Hospitals; Irene Kobler, Alfred Angerer, and David Schwappach Chapter 2. PROcess for the Design of User Centered Environments (PRODUCE): Guiding Change in the Healthcare Environment; Jessica M. Ray, Rebecca Berg and Stephanie N. Sudikoff
Chapter 3. Systems Modeling Approach for Reducing the Risk of Healthcare-Associated Infections; Shreyas S. Limaye and Christina M. Mastrangelo
Chapter 4. Repurposing Geographic Information Systems for Routine Hospital Infection Control; Courtney Hebert and Elisabeth Dowling Root
Chapter 5. Application of Human Factors in Neonatal Intensive Care Unit Redesign; Anna Grome, Elizabeth Lerner Papautsky, Beth Crandall, James Greenberg
Chapter 6. The Mediating Role of Burnout in the Relationship Between Perceived Patient-safe, Friendly Working Environment and Perceived Unsafe Performance in an Obstetric Unit; Sandra C. Buttigieg, Emanuela-Anna Azzopardi, and Vincent Cassar
Chapter 7. Failure to Rescue Event Mitigation System Assessment: A Mixed-methods Approach to Analysis of Complex Adaptive Systems; Susan P. McGrath, Emily E. Wells, Krystal M. McGovern, Irina Perreard, Kathleen O. Stewart, Dennis McGrath, and George Blike
Chapter 8. Continuous Cardiac Monitoring Policy Implementation: Three-year Sustained Decrease of Hospital Resource Utilization; Chelsea R Horwood, Susan D. Moffatt-Bruce, and Michael F. Rayo
Chapter 9. A Work Systems Analysis of Sterile Processing: Sterilization and Case Cart Preparation; Myrtede Alfred, Ken Catchpole, Emily Huffer, Kevin Taafe, and Larry Fredendall
Chapter 10. A Model for Cultivating a Culture of Continuous Learning and Improvement: An Ethnographic Report; Catherine C. Quatman-Yates, Mark V. Paterno, Mariann Strenk, Michelle Kiger, Tory Hogan, Brian Cunningham, Rebecca Reder
Chapter 11. A Systems Approach to Design and Implementation of Patient Assessment Tools in the Inpatient Setting; Susan P. McGrath, Irina Perreard, Joshua Ramos, Krystal M. McGovern, Todd MacKenzie, George Blike
Chapter 12. Beyond Patient Satisfaction: Optimizing the Patient Experience; Jennifer L. Hefner, Ann Scheck McAlearney, Nicole Spatafora, and Susan D. Moffatt-Bruce