Background: The TenStep Project Management Process.- The Year Begins-on a Slippery Note.- Jerry Doesn't Realize He Is Managing a Project.- Ashley and the Disappearing Sponsor.- Mike's Client Has Status Report Envy.- Lindsay Finds Activities Are Always 90 Percent Complete.- Susan's Small Enhancement Has Grown into a Project.- Jerry Starts to See the Light.- Poor Reyna-Trapped in Workplan Minutia.- Jerry Learns Firsthand the Need to Manage Documents.- Danielle Takes Scope Definition to Heart.- Patrick Discovers the Three "Best Friends" of Project Managers.- Jerry's Project Takes a Turn for the Worse-Maybe.- Time for Tom to Take Some of His Own Medicine.- Miles Learns an Important Lesson-for the Second Time!.- There's a Problem, but No One Tells Mike.- Ashley Is About to Gain an Hour a Week.- Jade Resolves a Vendor Problem (Again and Again).- Bailey Has Questions, but She Is Not Sure What They Are.- The Project Nobody Wants.- Jade Discovers a "Baby" Risk on Her Project.- Jerry Has a Small Problem (Unfortunately in Front of the CIO).- I'm Eating a Burrito, Jeff's Eating His Contingency.- Communication Is King on Reyna's Project.- Ron, the New Guy, Learns About Project Management Scalability.- Brian Can't Plan First, but He Still Needs to Plan.- Ashley Finds Not All Critical Path Activities Are "Critical".- Jerry Is Told to "Sharpen His Pencil" to Reduce an Estimate.- Jean Needs to Add a Personal Touch.- Erika's Quality Plan Needs More Quality.- Sean Is Losing the Deadline Battle-a Little at a Time.- Jerry Jumps into the Workplan Too Quickly.- Danielle Is Sensing Risky Business.- Mike Receives a Change Request He Needs to "Scope" Out.- Chucky May Be Crazy About Collecting Metrics.- Alex Has 200 Projects to Estimate!.- SeanMakes a Guess and I Make a Prediction.- Lindsay Wishes for a Problem-Solving Magic Wand.- Terri and Sarah Propose Half-Measures.- John Is the "Risk Eliminator," but Does He Need to Be?.- Nikki and Her Client Have Mismatched Expectations.- Alex's Project Is in Good Shape-Maybe.- Sean "Errors" by Not Managing Quality Early.- Danielle Has Satisfied All Her Clients-Except One.- Lindsay Has a Halloween Fright-Her Project Is Behind Schedule.- Marty Has a Work Breakdown.- Rick Thinks Our Status Reports Taste Like Stale Fish.- It's Magic! Lauren Sees an Assumption Turn into an Issue.- Sally May Be Squandering Her Good Fortune.- Marc Finds the Work Slipping When Everyone Is Responsible.- Lauren Needs to Complete a Never-Ending Project.- Heather Finds Her Facts Don't Win Any Points.- Year-End Recap.
