Gaining and Maintaining The New International Quality Standard

This guide has been updated to take account of the change of BS 5750 to BS EN ISO 9000. It offers practical advice for companies developing their quality systems, seeking accreditation to the new standards and continuing to develop once registration has been achieved. Each element of the standard is broken into individual units which can be assesed to highlight action required in any organization. In addition, the book includes practical examples of quality system documents, including the quality manual, training records and customer complaints records.