Organization Teams: Building Continuous Quality Improvement provides a thorough understanding of team building in the private or public sector organization. Important topics such as what it means to be a member of a team, empowerment and how teams contribute to continuous quality improvement are covered. A special section of the manual also provides the reader with essential information on key quality concepts.
There are numerous exercises specifically tailored for situations encountered within any organization. Participants take turns as leaders and observers. The observer records the interactions which occur in solving an exercise, and reports findings to the team at the end of the exercise. These findings are analyzed by the team thus creating an atmosphere whereby teams learn how to learn. There are numerous exercises so the participant is exposed to a diversity of problems.
Team concepts such as empowerment, cohesiveness, handling difficult members, and team effectiveness are explained and there are exercises that help participants learn more about these concepts, while building their team skills.
Sprache
Verlagsort
Zielgruppe
Für Beruf und Forschung
Für Grundschule und weiterführende Schule
Maße
Höhe: 279 mm
Breite: 216 mm
Gewicht
ISBN-13
978-1-884015-42-7 (9781884015427)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Autor*in
University of Louisville, Louisville, Kentucky, USA
1 Teamwork and Synergy
Synergy
Major Elements of Team Synergy
Do You Need a Team?
Team Size
Characteristics of an Effective Team
Should Team Membership Be Voluntary?
Achieving Positive Team Synergy
What Have I Gotten Into?
Exercise 1: Knowing Your Team Members
2 Contributors to Continuous Quality Improvement
History of Industrial Teams
Deming's Guide to Quality Improvement
Deming's 14 Points
Exercise 2: Deming's Audit
Crosby's Guide to Quality Improvement
Exercise 3: Crosby's Audit
Juran's Guide to Quality Improvement
Exercise 4: Juran's Audit
3 Empowerment
Exercise 5: What Is Empowerment?
Exercise 6: Team Process Control
Measuring Quality
Exercise 7: Measuring Quality
4 Supportive Team Cultures
A Variety of Team-Player Styles
Initial Group Meeting
Sample Team Rules
Reaching a Consensus
Exercise 8: Salesman Problem
Exercise 9: Secretarial Problem
5 Team-Building Phases
Discussion of Barriers and Gateways
Teams versus Groups
Team Development
Reinforcement: Energizing for
Performance Improvement
Exercise 10: Written Team Rules
Exercise 11: Team Assessment
Peer Feedback
Do's and Don'ts when Giving Feedback
Exercise 12: General Peer Feedback
Exercise 13: Detailed Peer Evaluation
Exercise 14: Self-Assessment
6 Understanding How We Think
Developing Trust
Colored Hat Thinking
Exercise 15: Don't Keep Me Waiting
Exercise 16: You Said It Was in Stock
Exercise 17: Inconsiderate Service People
7 Member Service Roles
Exercise 18: That Is Not What I Ordered
Exercise 19: Please Open Another Service Window
Exercise 20: Unfair Bill
8 Expanded Team Member Roles
Participant
Leader
Recorder
Observer
Resource Person
Timekeeper
Group Task Functions
Exercise 21: Telephone Tag
Exercise 22: When Are You Going to Deliver My Order
Exercise 23: Inventory Problems
Exercise 24: Machine Failures
Exercise 25: Who Is Not Satisfied About What?
9 Expanding Team Skills
Phases of a Meeting
Improving Performance
Common Group Problems
Exercise 26: You Recognized the Wrong Employee
Exercise 27: Creating a CQI Initiative
Exercise 28: Personality Problems
Exercise 29: Team Assessment
10 Teams, Teams, and More Teams
The Reason for Specialized Teams
Quality Circles
Task Teams
Cross-Functional Project Teams
Functional Teams
Self-Directed (Self-Managed) Teams
Design Teams
Quality Council
Sustaining Continuous Quality Improvement
Index
