In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean's fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advice on dealing with the challenges organizations face when considering cloud services.
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 216 mm
Breite: 140 mm
Dicke: 10 mm
Gewicht
ISBN-13
978-1-84928-550-6 (9781849285506)
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Schweitzer Klassifikation
Daniel McLean is an ITIL (R) consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.
1: All Together Now
2: One Big Happy Family
3: Who Wants to Support this Service?
4: The Abandoned Service
5: Don't Confuse me with the Details
6: Voices in the Night
7: When Capacity isn't Enough
8: Coffee Talk
9: Just Sit There and Take It
10: Once More Unto the Breach, My Friend?
11: Reprimand by Remote Control
12: Success Feels Good
13: No Plan Survives Contact with Reality
14: Things are Rarely what they Seem
