Chapter 1: The Business Case for Change Management, Section 1: Leadership-Establishing a Foundation for Change, Chapter 2: Vision, Chapter 3: Sponsorship, Chapter 4: Organizational Readiness Team, Section 2: Willingness-Building Commitment, Chapter 5: Stakeholder Management Chapter 6: Communication, Section 3: Ability-Developing Requisite Skill, Chapter 7: Training Strategy, Chapter 8: Reinforcement, Chapter 9: Implementation Readiness, Section 4: Summary, Chapter 10: The Journey