Contents
Section I: Fundamentals of Statistical Process Control: Implications of and Obstacles to Its Use in Organizational Behavior Management
Introduction
Fundamentals of Statistical Process Control
Obstacles to Understanding and Using Statistical Process Control as a Productivity Improvement Approach
Reinforcing Punishment and Extinguishing Reward: On the Folly of OBM Without SPC
Section II: Statistical Process Control, Theory D, and Behavior Analysis
A Comparative Analysis of Statistical Process Control, Theory D, and Behavior Analytic Approaches to Quality Control
Quality Circles, Feedback, and Reinforcement: An Experimental Comparison and Behavioral Analysis
Section III: Statistical Process Control, Theory D, and Performance Engineering Systems Perspectives
Performance Engineering: SPC and the Total Performance System
Theory D and O. B. Mod.: Synergistic or Opposite Approaches to Performance Improvement?
Section IV: The Roles of Goals in Human Performance Systems
A Goal-Directed Model for the Design of Human Performance Systems
