To successfully compete in the modern world, organisations are accelerating their digital transformations. It is essential for them to utilise best practice methods when implementing new systems and adopting new technologies. The Super User Model is a proven methodology for delivering digital transformation projects, including large scale transitions.
This book is designed to help project, learning and change professionals who are responsible for this delivery by introducing the Super User Model and how to use it. It provides the tools, techniques, and theory needed to plan out where and how Super Users can add value at each phase of a project - across software design, change management, testing, and training - and to manage Super User Networks beyond the transition into business as usual for sustained benefits.
If your organisation is investing in new technology, you cannot afford not to use Super Users in taking the latest step in your digital transformation journey.
Rezensionen / Stimmen
Unleash the immense potential of strategically utilising Super Users to drive lasting advantages for your implementation projects and ensure your organisation's longevity. This book serves as a practical guide, tailored for pragmatic individuals, providing invaluable insights for practitioners in systems implementations, change management, and organisational projects. Its research-based foundation is seamlessly blended with real-world applications, making it an indispensable companion for anyone seeking hands-on expertise in driving successful transformations. -- Colin German FBCS, Co-Founder and Senior Consultant, CMG Consulta This book is well-written and provides a wealth of knowledge, advice, and real-world examples, on successful and collaborative Super User communities. The author's use of humour made the book an enjoyable and engaging read, it will be a resource I refer to again. I highly recommend this book to anyone involved in digital transformation or software projects. -- Mike Button CITP MBCS, ICT Infrastructure and Development Manager This book presents the case for Super Users and their active participation in the system development life-cycle with rigour and clarity. It is a thorough piece that provides both underpinning theory and practical steps to facilitate successful project outcomes through the identification, development and inclusion of Super Users. There is a wealth of practical advice on how Super Users can positively and productively interact with the wide variety of possible stakeholders in the project lifecycle. -- John Burns LLM CEng MBCS, Information Security Risk Analyst An excellent guide for creating, developing and maintaining Super User Networks in any high complexity or high impact digital transformation or software project. It also importantly covers when not to use them, and the considerations, potential pitfalls and mitigation strategies. Grounded in both practice and research, the book helpfully signposts to change management models, frameworks and methodologies. Explains how Super Users can be effectively deployed as part of a multi-faceted change and continuous improvement process. -- Barry McGuire MBCS, Systems Librarian This is not the usual business book, it approaches the topic with a sense of humour, the author's personality shines through backed by a wealth of experience and expertise. Highlighting the power of leveraging Super Users in your software project with step-by-step how to implement a Super User model from initiation through to Business as Usual. It holds insightful key takeaways on top of well thought out methods for adoption. -- Kym Glover MBCS, Program Manager, ForgeRock Embracing champions, super users and agents of change in digital transformation is a marker of successful people centred change. Super User Networks for Software Projects provides tips to navigate recognised change management models combined with a psychological depth that gives confidence to any change practitioner, project manager or transformation leader. -- Jim Bird CMgr MCMI, Management Consultant
Sprache
Verlagsort
Verlagsgruppe
BCS Learning & Development Limited
Zielgruppe
Maße
Höhe: 244 mm
Breite: 170 mm
Dicke: 14 mm
Gewicht
ISBN-13
978-1-78017-610-9 (9781780176109)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Jayne Mather is an experienced IT professional with over 25 years of experience initiating and working on projects to implement software and technology into global organisations. Throughout her career, she has seen what works and actively embraced new methods and techniques, adding them to her toolkit. With a passion for IT systems and emerging technology, Jayne is determined to spread her enthusiasm to end-users, leading to more successful technology adoption and ROI for organizations. Jayne's academic credentials include an MBA and CIPD in Learning & Development, enabling her to combine theory with experience to create a compelling case for why Super Users are an invaluable asset to deploy.
Contents
Foreword
How to use this book
Part One. Introduction to super user networks
1. Why do we need super users?
2. What is the roadmap for the super user model?
3. What will a super user do?
Part Two. Implementing a super user network
4. How do we recruit and select our super users?
5. What does a super user role profile look like?
6. How can we create a super user community?
7. How do we develop a change management plan?
8. How do we develop a communication plan?
9. How do we develop a training plan?
10. How do we develop a super user education programme?
11. How do we deliver a train the trainer course for super users?
12. How do we design e-learning for software training?
13. How do we deliver software training?
14. How do we evaluate the training strategy and user adoption?
15. How are super users deployed throughout the software life cycle?
Part Three. The theory supporting super user networks
16. How can change management theory support the super user model?
17. How can neuroscience theory support the super user model?
18. How can adult learning theory support the super user model?
19. How can knowledge management theory support the super user model?
20. How can project failure research support the super user model?
21. How can leadership theory support the super user model?
Part Four. Sustaining the super user network
22. How will other project roles work with your super users?
23. What systems can I use super users with?
24. How can super users improve system adoption?
25. How can we sustain our super user community?
26. Conclusion
