This world-respected arbiter of good manners, with her distinct blend of cutting humor and impeccable taste, has written the essential reference for every sticky situation. Martin offers explicit, practical and entertaining advice on appropriate social, business and personal etiquette. Serial sales to Redbook, New Woman, and Woman. Line art throughout.
Sprache
Verlagsort
Hemel Hempstead
Großbritannien
Verlagsgruppe
Prentice Hall (a Pearson Education company)
Produkt-Hinweis
Broschur/Paperback
Klebebindung
Maße
Höhe: 233 mm
Breite: 187 mm
Dicke: 38 mm
Gewicht
ISBN-13
978-0-671-72228-9 (9780671722289)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Judith N. Martin is currently Herberger Professor of Communication in the Hugh Downs School of Human Communication at Arizona State University. She received her Ph.D. in speech communication from the Pennsylvania State University. She also studied at the Universite de Grenoble for a year and was involved in study aboard administration for several years. She also has experience in cross cultural training and has co-authored three books with Prof. Tom Nakayama. Her current research interests focus on the role of communication in cross cultural transitions, white identity and communication, and pedagogical issues in teaching intercultural communication.
Contents
List of Illustrations
Preface
Introduction
Heavy Etiquette Theory
Some Principles
A Sampler of Problems Mrs. Perfect Never Had to Face
1. Revised Conventions
Modern Ladies and Gentlemen
Traditional Confusion
Forms of Address
Honorifics
Names
Conventional Gestures, Phrases, and Words
Greetings
Introductions
Conventional Phrases
Conversation
Establishing Identity
Traditionally Forbidden Topics
Personal Questions and Remarks
Questions and Comments About...
Advice
Correcting Others
Fashionable Emotions
Dress
Public Manners
The New Smoking Rules
Driving
Dealing with Strangers
Buses and Streets
Unfortunate Habits
Crime
2. Home Life
Steprelations, Former Spouses, and Former In-Laws
The Changing Household
The Unmarried Couple
The Traditional Family
Marital Communication
Roommates
Family Matters
Parents and Children
For Parents
For Others
Social Life with Babies
Early Lessons
Stepparents, Teachers, and Others
Child Rearing Sabotaged
Adolescence
Table Manners
Equipment and How to Use It
Difficult Foods
Household Help
The Real Servant Problem
Neighborliness
Communications at Home
The Telephone
The Mail
3. The Workplace
Businesslike Behavior
Women in the Workplace
Professional Standards
Appropriate Attire
Business Communication
The Life Cycle of a Job
4. Business and the Public
Dealing with the Public
The Staff and the Practitioner
The Attitude Problem
The Travel Industry
Hotel
Restaurants
Tipping
5. When Business gets Personal
How to Tell Business from Social Life
Social Harassment
Presents and Bonuses
Annoyance in the Workplace
Mixing Professional and Private Life
The Business of Charity
6. Genuine Social Life
Friendship
Financing Friendship
Organizing Social Life
Controlling Social Life
Social Obligations for Hosts and Guests
The Guest List
Social Occasions
New and Old Forms
Balls and Dances
Parties with a Point
Party Procedure
Dinner Parties
Food
Social Disasters
Houseguests
Presents
Expressing Gratitude
Recreation
Theaters and Other Public Places
Participatory Sports
7. Courtship and Romance
Methods of Meeting
Gender Roles
The Stages of Courtship
Social Promiscuity
Polite Rejection
8. Ceremonies and Celebrations
Engagements
Showers
Baby Showers
Weddings: An Overview
Planning the Wedding
The Guest List
Invitations and Announcements
The Wedding Party
Dress for Weddings
The Wedding Reception
Minor Customs
Wedding Presents
Other Ceremonies
Birth Ceremonies
Coming of Age
Special Occasions
Wedding Anniversaries
9. Funerals and Bereavement
Funerals
Condolences
Bereavement
Legacies
10. Protocol
The American Way
Official Life
Titles
Index
Acknowledgments
