An explanation of the challenges and pitfalls which surround the benchmarking technique. It discusses: what and who to benchmark; collecting and managing data; building the evolutionary organization; and understanding the principles.
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Maße
Höhe: 198 mm
Breite: 128 mm
Dicke: 10 mm
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ISBN-13
978-0-340-71197-2 (9780340711972)
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