Strategic planning is supposed to give many opportunities to public managers in designing and promoting change and innovation. Strategy implementation, however, is probably the area scoring the highest degree of failure in public organizations. The book presents 11 different international cases of strategic change management processes in public organizations from 11 different European countries. From all these real cases we can learn what to do and which mistakes to avoid in managing strategic changes.
Every case faces a different area of innovation: from new organizational structuring to different performance evaluation systems, from improved customer relation approaches to innovative public-private partnerships. Every managerial innovation is presented in its design and implementation phases, both evaluating final impacts and ascertaining the explanatory drivers conducive to better performances. Different public sector organizations are considered: local governments, public utilities, health care agencies and mass transports.
The book is aimed at readers who want to better understand strategic change management approaches in public administrations, for those who are interested to learn from evidences, for trainers and professors looking for European cases for class discussions, for policy makers searching for new ideas and change approaches.
Produkt-Info
Auflage
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 22.9 cm
Breite: 15.2 cm
Dicke: 2.5 cm
Gewicht
ISBN-13
978-0-470-51684-3 (9780470516843)
Schweitzer Klassifikation
Francesco Longo is Associate Professor at the Public Management and Health Care Department of the Bocconi University, Italy. He is also the Director of the Research Center in Health Care Management of the Bocconi University. His research interests include health care management, public service provision, network and governance. He has written a number of books and articles about public management and health care management.
Daniela Cristofoli has a PhD in Business Administration and Management at Bocconi University, Italy, and is research fellow at the Public Management and Health Care Department of the Bocconi University. Her research interests include strategy, corporate governance and stakeholder management both in public and private sectors.
Herausgeber*in
EFMD
University of Bocconi
PREFACE.
1 MANAGING PUBLIC REFORMS EFFECTIVELY: A STRATEGIC CHANGE MANAGEMENT APPROACH.
2 A GUIDE THROUGH THE CASE-BOOK.
3 THE BRUSSELS PORT AUTHORITY'S CONTAINER TERMINAL: THE UPS AND DOWNS OF PUBLIC-PRIVATE PARTNERSHIPS.
4 MANAGERIAL CHANGES AT ESTONIAN HOSPITALS.
5 CHANGES IN THE FRENCH PUBLIC SECTOR: THE CASE OF THE PAUL CÉZANNE UNIVERSITY - AIX-MARSEILLE III.
6 POLITICAL AND MANAGERIAL CHANGE IN THE CITY OF COESFELD.
7 IMPLEMENTING EQUAL IN MEGARA MUNICIPALITY.
8 CHANGE MANAGEMENT PROCESS IN THE CITY OF AMERSFOORT.
9 MILAN MUNICIPALITY AND THE GOVERNANCE OF MUNICIPAL ENTERPRISES.
10 MANAGING BARCELONA'S OLYMPIC HERITAGE.
11 MANAGEMENT BY RESULTS: ITS WAY FROM IDEA TO DOGMA IN THE CASE OF SWEDEN.
12 MUNICIPALITY OF BAAR: SPEYER AWARD FOR LOCAL GOVERNANCE.
13 THE INTEGRATION OF PERFORMANCE MANAGEMENT INTO THE MANAGEMENT OF THE LONDON BOROUGH OF LEWISHAM.
INDEX.
