UNIT 1; 1A; Study section: letter layout, the date, opening/closing a letter, subject headings; 1B; Activity section; misplaced orders; UNIT 2; 2A; Study section:parts of a letter, beginning and ending; 2B Activity section: A business trip; 3C The Writing process: steps in writing a letter: UNIT 3 ; 3A; Study section: referring, giving good/bad,news saying what you can and cannot do, giving reasons; 3B; Activity section: Holiday time: 3C; The Writing process: Making a plan; UNIT 4; 4A; Study section: requesting action, apologising, requesting information, faxes; 4B; Activity section: From quote to sale; 4C; The Writing process: Getting help; UNIT 5 ; 5A; Study section: making a mild complaint, making a point, warning, making a strong complaint; 5B; Activity section: who's responsible?; 5C; The Writing process: Drafting; UNIT 6; 6A; Study section: personal business letters, electronic mail; 6B; Activity section: Repair or replace?; 6C; The Writing process: Checking your work (1); UNIT 7; 7A; Study section: informal business letters; 7B; Activity section: A credit check; 7C; The Writing process: Checking your work (2); UNIT 8 8A; Study section: revision and consolidation; 8B Activity section A trade fair; Role cards; Summary of useful phrases and main points; Index of model letters and key words.
