Contents
Preface xi
Acknowledgments xii
PART I SHAPING THE PERFORMANCE MEASUREMENT
RESEARCH AGENDA
1 The contemporary landscape of performance measurement research:
overview of Research Handbook content and reader navigation 2
Jennifer Grafton and Anne M. Lillis
2 Breaking new ground: settings where performance measurement is
important but less studied 12
Henry Eyring and Wim A. Van der Stede
3 Algorithms, performance measurement, and management control 29
Wai Fong Chua and Martin Messner
PART II PERFORMANCE MEASUREMENT RESEARCH:
THEORIES, FRAMEWORKS, AND PRACTICE
4 Theories underpinning empirical performance measurement research 49
Aishwarrya Deore, Satish Joshi, and Ranjani Krishnan
5 The balanced scorecard framework as a key performance measurement
innovation: a judgment and decision-making perspective 86
Kerry A. Humphreys
6 Performance measurement as a lever of control 112
Lucia Bellora-Bienengraeber, Roland F. Spekle, and Sally K. Widener
7 Performance measurement within a management control package 132
David Brown and Teemu Malmi
8 Performance measures and incentives: evidence from field experiments
in firms 155
Matthias D. Mahlendorf and Timo Vogelsang
9 Subjectivity in performance measurement practice: field study evidence
of a role for relational contracting 167
Anne M. Lillis
10 Performance measurement, strategy, and strategic change 186
Jennifer Grafton
11 A framework for studying the relation between corporate culture and
performance measurement 211
Margaret A. Abernethy
12 Performance metrics that entice agents to consider the long-term firm
effect of their actions 226
Jan Bouwens
13 Performance measurement and management in the public sector: an
institutional perspective 247
Sven Modell
14 Enacting performance measurement for control and decision making:
relating performance measurement and managerial work 264
Christian Huber and Jan Mouritsen
PART III "DOING" PERFORMANCE MEASUREMENT RESEARCH:
DATA, METHODS, AND OPPORTUNITIES
15 Innovative data sources for performance measurement along the value chain 280
Matthias D. Mahlendorf
16 Developing performance measurement research that matters: strategies
for practice and policy impact 302
David Brown, Celina McEwen, Rachael Lewis, and Nicole Sutton
17 Survey research in performance measurement systems: achievements
and promises 320
Roland F. Spekle and Sally K. Widener
18 Doing experimental research on performance measurement (with a little
help from technology) 334
Mandy M. Cheng
19 Capturing the wisdom of the field: trends, opportunities, and threats in
positivist field study research 354
Jennifer Grafton and Anne M. Lillis
Index 371
