The result of a major research project funded by the National Science Foundation, this book focuses on unionized grievance procedures in four major industries: steel manufacturing, retail department stores, nonprofit hospitals, and local public schools. Authors David Lewin and Richard B. Peterson identify the determinants and measures of grievance procedure effectiveness and examine the consequences of grievance procedure usage at the individual level. Their work, the first comprehensive study of its kind ever published, serves not only to advance our knowledge of grievance procedure dynamics and outcomes, but also demonstrates the efficacy of behaviorally-oriented research into modern industrial relations.
Sprache
Verlagsort
Verlagsgruppe
Bloomsbury Publishing Plc
Zielgruppe
Für höhere Schule und Studium
Maße
Höhe: 240 mm
Breite: 161 mm
Dicke: 21 mm
Gewicht
ISBN-13
978-0-89930-149-5 (9780899301495)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
DAVID LEWIN is Professor of Business, Faculty Coordinator of the Ph.D. Program, and Director of the Industrial Relations Research Center, Columbia University.
RICHARD B. PETERSON is Professor of Management and Organization, University of Washington.
The Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview Schedules
