Part 1 What is cultural heritage information and why is it important?: what is cultural heritage; adding value to cultural heritage - interpretation, analysis, and access; cultural heritage information - ten characteristics. Part 2 Documentation - analysing and recording information: different approaches to documentation; vocabularies are the bridge; documentation on the Web. Part 3 Standards - what role do they play?: why standards; standards for improving documentation - data standards; what are the benefits of standards. Part 4 What, why, and how of vocabularies: vocabularies as databases; vocabularies - types and formats; the role of authority work; vocabulary building. Part 5 The Getty vocabularies - an introduction: the art and architecture thesaurus; the union list of artist names; the Getty thesaurus of geographic names. Part 6 Improving access using vocabularies - theory into practice: vocabularies as search assistants; vocabularies in image databases; vocabularies in library catalogues; vocabularies in archival descriptions and cataloguing; vocabularies in museum documentation; vocabularies in indexes; vocabularies browsers; multilingual vocabularies. Resources: acronyms; readings; tools.