Part 1 Managing microcomputer facilities in libraries: introduction to managing microcomputer facilities in libraries; the planning process - the planning team, information sources, library visits, planning and needs assessment, timetables, documenting the plan, bringing the plan to life; needs assessment - management and clerical needs, library automation needs, public access needs, networking and compatibility needs, needs assessment process; system requirements - identification of available resources, definition of requirements; system evaluation - microcomputer components, peripheral devices; cost/benefit analysis - expenses, return on investment; purchase and installation - selection of vendors, preparation for installation, installing the equipment; orientation and training - resistance to change, pre-installation orientation, in-house vs. outside training, training for administrative operations, training for library-specific operations, training for public access operations; keeping it running - staff responsibilities, setting policies, record-keeping procedures. Part 2 Maintaining microcomputer facilities in libraries: introduction to maintaining microcomputer facilities in libraries; preventive maintenance - tools, environment, hardware, disks and stored data files; responsive maintenance - hardware, disks and stored data files; maintenance costs - in-house maintenance, evaluation repair facilities, service contracts.
