Preventing Chaos in a Crisis: Strategies for Prevention, Control and Damage Limitation

Introduction: Tools for Thinking About, Preventing and Managing Crisis.Prior Questions: The Demand and the Goal.Part I: Crisis Dynamics: An Overview of the Problems Managers Face.Part II: Taking Strategic Actions: A Guide to Developing Policies.Part III: Learning About Crisis: Exploration of Ways and Means to Progress.Conclusion: Facing Unexpected Crises and Taking a New Tack.