Chapter 1: Post-observation feedback.- Chapter 2: Case Study research into post-observation feedback.- Chapter 3: Data analysis: the macro picture.- Chapter 4: Data analysis: the micro picture.- Chapter 5: Case Study One: Mary, Lisa, Sam, Jake.- Chapter 6: Confirmatory feedback and the facilitation of divergent change.- Chapter 7: From Case Studies Two, Three and Four.- Chapter 8: Reflections on change.- Chapter 9: The research findings and some reflections.- References.- Appendix A: Transcription conventions.- Appendix B: Extract from post-observation feedback: Discussing Gary's lesson.
