Operations Management

PART 1 USING OPERATIONS TO COMPETE 2
1 COMPETING WITH OPERATIONS 2
Supplement A DECISION MAKING 33
2 PROJECT MANAGEMENT 52
PART 2 MANAGING PROCESSES 92
3 PROCESS STRATEGY 92
4 PROCESS ANALYSIS 122
Supplement B SIMULATION 156
5 QUALITY AND PERFORMANCE 174
6 CAPACITY PLANNING 218
Supplement C WAITING LINES 242
7 CONSTRAINT MANAGEMENT 262
8 LEAN SYSTEMS 294
PART 3 MANAGING SUPPLY CHAINS 322
9 SUPPLY CHAIN DESIGN 322
10 SUPPLY CHAIN INTEGRATION 354
11 LOCATION 388
12 INVENTORY MANAGEMENT 414
Supplement D SPECIAL INVENTORY MODELS 450
13 FORECASTING 462
14 OPERATIONS PLANNING AND SCHEDULING 502
15 RESOURCE PLANNING 540
Supplement E LINEAR PROGRAMMING 582
Appendix 1 Normal Distribution 1
Appendix 2 Table of Random Numbers 2
Glossary 000
Photo Credits 000
Name Index 000
Subject Index 000