Contents Unit 1 New faces, Part A Introducing yourself, Part B Introducing and being introduced, Unit 2 Around the office, Part A In the office, Part B Work places and locations, Unit 3 Products and services, Part A Explaining what a company does, Part B Comparing products and services, Review 1, Unit 4 Time zones, Part A Telling the time, Part B Fixing schedules, Unit 5 On the phone, Part A Answering the phone, Part B Calling for information, Unit 6 Placing an order, Part A Ordering what you need, Part B Dealing with problems, Review 2, Unit 7 Making a reservation, Part A Booking a service, Part B Choosing a service, Unit 8 Business trip, Part A Getting around town, Part B Getting around the office, Unit 9 About the company, Part A Talking about company history, Part B Company changes, Review 3, Unit 10 Routines, Part A One day versus every day, Part B Comparing routines, Unit 11 Small talk, Part A Breaking the ice, Part B Keeping a conversation going, Unit 12 Getting personal, Part A Talking about your career, Part B Chatting about yourself, Review 4, Unit 13 Entertaining, Part A Recommending, Part B Inviting and offering, Unit 14 Working together, Part A Asking people to do things, Part B Making suggestions, Unit 15 Getting help, Part A Showing how to do things, Part B Talking about problems, Review 5
