Contents The Reference Process in Archives: An Introduction
Remembering the Women: Manuscript Reference at the Schlesinger Library
Wearing Someone Else's Shoes: Reference in an Established Archive
The Past in the Present: Reference in a British University Archival Collection
Archival Reference at a Technical University
Of Books, Manuscripts, and Jars of Snakes: Reference Service in the Museum, Archives, and Records Management Section, Toronto Board of Education
Life in the Fast Lane: Reference in a Business Archives
Researching the Past: An Archivist's Perspective
The Paper Chase: Reference Service in the Banks Archives
The Challenge of Contemporary Records: Reference Service in a Labor and Urban Archives
The Manuscript Repository That Isn't
A Well-Kept Secret: The Religious Archive as Reference Resource
Reference Service in Catholic Diocesan Archives
Establishing an Image: The Role of Reference Service in a New Archival Program
"What Do You Have on Arthur Flegenheimer?" Research and Reference at the Franklin D. Roosevelt Library
Reference and Research in Regional History Centers
Expanded Access to Archival Sources
Reference Notes Included
