Contents Introduction
Successful Management of Reference Services
An Overview
Questions Sheehy Can't Answer: Reflections on Becoming Head of Reference
Day to Day Management of Reference Services
Common Sense Reference Management
Helping the Manager Manage: Defining Reference Services
Selective Guidelines for a Beginning Manager of an Academic Library Reference Department
Updating a Reference Services Policy Statement
Thoughts on Policy Manuals for Reference Services
Considerations in the Management of a Reference Department
Try It--You'll Like It: A Comprehensive Management Information System for Reference Service
University
Reference Administration in a University Library: A Personal View
Managing a University Reference Department: What It Means to Be the Head
State
Information for Decision Making: A Survey of State Library Reference Services
Public
Managing Reference Services in the Smaller Library
Administration of Reference Services in the Small Public Library
Managing Telephone Reference Services: Problems and Solutions
Selected Bibliography
The Management of Library Reference Services: An Overview of the Literature
Selected Bibliography
