Conflicts in Reference Services

Contents Introduction

IN THE LIBRARY
Academic Reference Departments and User Groups: A Preliminary Survey
The Reference Librarian as Middleman: Conflicts Between Catalogers and Reference Librarians
Conflicts Between Reference and Interlibrary Loan
Check Your Catalog Image
Uneven Reference Service: Approaches for Decreasing This Source of Conflict at the Reference Desk
Yours, Mine and Ours: Reference Service and theNon-Affiliated User
Conflicts in Reference Service: A Personal View
Reference Philosophy vs Service Reality
FEES AND CHARGES
Fee vs Free unhistorical Perspective
Fee or Free: The Data Base Access Controversy
ABOUT INSTRUCTION
Conflicts Between Reference Librarians and Faculty Concerning Bibliographic Instruction
Help Your Administration Support Bibliographic Instruction
Promoting a Positive Image: Hints for the New Reference Librarian in Dealing With Faculty
A Collection of Books: The College Professor vs the Reference Librarian
ABOUT THE ROLE OF THE PROFESSIONAL
Nonprofessionals on Reference Desks in Academic Libraries
Self-Conflict in the Academic Reference Librarian: Or Help! We Need a Better Word for What We Do!
Why Didn't They Teach Us That? The Credibility Gap in Library Education
Role Conflict and Ambiguity inReference Librarianship
ABOUT THE RESOURCES
In this Conflict of Opinions and Sentiments I Find Delight
Access to Consumer Health Information
Academic Library Service to Physically Disabled Students and Faculty
Abstract Thinking: Considerations for the Provision of Statistical Data in Evaluation
The NASA Industrial Applications Centers: Fee Based vs Free Information Services
Reference Notes Included