Welcome! is a course for people who either work or plan to work in tourism. It contains fifty 90-minute lessons, with units grouped into ten thematic modules for maximum flexibility. The course places particular emphasis on getting students to communicate in work situations they are likely to meet.
Rezensionen / Stimmen
'One of the major attractions of the book is the way Leo Jones uses authentic content and context covering topics such as dealing with enquiries, making reservations, explaining the bill and dealing with complaints. Particular emphasis is placed on realistic and integrated communication takes which give students the opportunity to build confidence and improve fluency.' Arena
Reihe
Auflage
Sprache
Verlagsort
Zielgruppe
Für den Englisch-Unterricht
Editions-Typ
Produkt-Hinweis
Illustrationen
50 Maps; 50 Halftones, unspecified; 50 Line drawings, unspecified
Maße
Höhe: 276 mm
Breite: 219 mm
Dicke: 8 mm
Gewicht
ISBN-13
978-0-521-47900-4 (9780521479004)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Different kinds of people; 1. Working in travel and tourism; 2. Being friendly and helpful; 3. When in Rome ...; 4. Dealing with enquiries; International travel; 5. Different ways of travelling; 6. Asking questions; 7. Taking a booking; 8. The best way to get there; 9. Around the world; 10. Organising a trip; 11. Using the phone; 12. How may I help you?; 13. Answering enquiries; 14. Taking messages; 15. Food and drink; 16. Good morning!; 17. Explaining dishes; 18. May I take your order?; 19. Drinks, snacks and desserts; 20. Eating habits; 21. Welcome to our restaurant!; 22. Letters and faxes; 23. Responding to enquiries; 24. Confirming reservations; 25. Avoiding mistakes; 26. We are very sorry ...; 27. Accommodation; 28. Reservations; 29. Checking in; 30. Facilities: enjoy your stay!; 31. Giving information; 32. The best hotel for you ...; 33. The perfect hotel; 34. Money; 35. How would you like to pay?; 36. Changing money; 37. Explaining the bill; 38. Is service included?; 39. Travelling around; 40. To and from the airport; 41. Local knowledge; 42. Offering and requesting; 43. Car rental; 44. Motoring; 45. The best way to get there; 46. Problems; 47. Is there anything I can do?; 48. Dealing with complaints; 49. Better safe than sorry; 50. Difficult customers?; 51. Attractions and activities; 52. Seeing the sights; 53. Making suggestions and giving advice; 54. Sun, sea and sand?; 55. History and folklore; 56. A nice day out; 57. The future of tourism; Communication activities.
