1; Face to face; 2; Letters, faxes and memos; 3; On the phone; 4; Summaries, notes, reports; 5; Working together; 6; International trade; 7; Money matters; 8; Dealing with problems; 9; Visitors and travellers; 10; marketing; 11; Meetings; 12; Processes and operations; 13; Jobs and careers; 14; Sales and negotiation; 15; A special project.
