This book presents research tested models, methods and tools that can make the work of the facilities manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice.
The 34 models, methods and tools are presented in relation to five typical challenges for facilities managers:
Strategy development
Organisational design
Space planning
Building projects
Optimisation
The chapters are short and concise, presenting a central illustration of one model, method or tool with explanatory text and short, exemplary case studies. Each chapter includes references to further reading, and the book includes a keyword index. Essential reading for all involved in the management of built assets, this book bridges the gap between robust academic research and practical industry tools. It can also be used as a handy student reference.
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für Beruf und Forschung
Academic and Professional Practice & Development
Illustrationen
8 s/w Photographien bzw. Rasterbilder, 78 s/w Zeichnungen, 69 s/w Tabellen
69 Tables, black and white; 78 Line drawings, black and white; 8 Halftones, black and white
Maße
Höhe: 234 mm
Breite: 156 mm
Gewicht
ISBN-13
978-0-367-02872-5 (9780367028725)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Per Anker Jensen is professor in Facilities Management and head of the externally funded Centre for Facilities Management - Realdania Research at the Technical University of Denmark since 2008. He holds the degrees of MSc in civil engineering and a PhD and MBA. Besides research and teaching, he has 20 years of experience from practice as consultant, project manager and facilities manager.
CONTENTS
Preface
Forewords
Abbreviations
Contributors
Acknowledgements
INTRODUCTION
PART A: GUIDE TO FM TOOLS
Introduction to part A
A.I Strategy Development
1. Scenarios for FM in the future (B.34)
2. Adaptation between FM product and process (B.26)
3. Strategies for sustainable FM (B.6)
4. Drivers for innovation in services (B.14)
A.II Organisational Design
5. Organisation of FM in relation to core business (B.31)
6. Collaboration with external providers (B.19)
7. Capacity building in FM organisations (B.7)
8. Establishing property centres (B.33)
A.III Space Planning
9. Typology of office workplaces (B.1)
10. Value based space optimisation (B.4)
11. How to share space (B.5)
12. Creativity and facilities (B.2)
A.IV Building Project
13. Usability briefing (B.3)
14. Climate change and buildings (B.8)
15. Sustainability building renovation (B.10)
16. Maturity model for strategic partnerships (B.20)
17. From FM to building (B.21)
A.V Optimisation
18. FM as creator of added value (B.29)
19. Collaboration on value creation in FM innovation (B.16)
20. Personas as basis for service innovation (B.17)
21. Energy efficient FM (B.11)
22. How IT provides added value for FM (B.28)
PART B: MODELS, METHODS AND TOOL
Introduction to part B
B.I Facilities that support users and activities
1. Typology of office workplaces - Juriaan van Meel
Creativity and facilities - Birgitte Hoffmann
Usability briefing - Aneta Fronczek-Munter
Value based space optimisation - Mette Tinsfeldt
How to share space - Rikke Brinko Berg
B.II Sustainability from goal to action
Strategies for sustainable FM - Susanne Balslev Nielsen
Capacity building in FM organisations - Kirsten Ramskov Galamba and
Susanne Balslev Nielsen
Climate change and buildings - Rimante A. Cox
ESCO as method for learning in FM organisations - Jesper Ole Jensen
Sustainable building renovation - Per Anker Jensen
Energy efficient FM - Christian Stenqvist
Improving the environmental performance of buildings - Esmir Maslesa
B.III Innovation and partnerships
ICT in the FM supply chain - Ada Scupola
Drivers for innovation in services - Per Anker Jensen (based on work by
Giulia Nardelli)
Management of innovation in FM - Per Anker Jensen (based on work by
Giulia Nardelli)
Collaboration on value-creation in FM innovation - Per Anker Jensen
(based on work by Giulia Nardelli)
Personas as basis for service innovation - Anne Vorre Hansen
Public-Private Partnerships and FM - Kristian Kristiansen
Collaboration with external providers - Kresten Storgaard
Maturity model for strategic partnerships - Jakob Brinko Berg
B.IV Transfer of knowledge from FM to building projects
From FM to building - Per Anker Jensen
Operational oriented building process - Poul Henrik Due
Communities of practice as learning tool - Torben Damgaard
Integrating operational knowledge in design - Helle Lohmann Rasmussen
B.V FM and added value
FM Value Map - Per Anker Jensen
Adaptation between FM product and process - Akarapong Katchamart
Value Adding Management - Per Anker Jensen
How IT provides added value to FM - Poul Ebbesen
FM as creator of added value - Per Anker Jensen
B.VI FM organisation and development
Development of the integrated FM function - Per Anker Jensen
Organisation of FM in relation to core business - Per Anker Jensen
The strategic FM organisation in housing associations - Per Anker Jensen
Establishing of property centres - Susanne Balslev Nielsen
Scenarios for FM in the future - Per Anker Jensen
INDEX
