The Internet Trouble Shooter

As many people are discovering, ""surfing"" the Internet is not as easy as described in many of the first wave of Internet how-to books. ""The Internet Troubleshooter"", a compact question-and-answer book, addresses such problems as: I sent a message to a mail address - why won't it go through?; I opened a file I'd transferred from another computer, and it's scrambled; I'm getting flooded by mail from a discussion list - how do I turn it off?. An index, section dividers, screen illustrations, and real-life examples should make solutions easy to find, understand, and enact. This American Library Association guide is written by two experienced information managers and educators. Each has taught Internet users at every level and understands the common problems that arise in the midst of online activity. They present their advice in personable, user-friendly terms.