Theoretical Issues. Introduction (H.J. Oppelland). A Transaction Cost Theory of End-User Computing (R. Klepper). Research on End-User Computing: Theoretical Perspectives from Organizational Theory (D. Robey, R. Zmud). End-User Computing and the User-System Interface: A Five-Level Framework (S. Smithson, R. Hirschheim). Organizational Culture. Introduction (K.M. Kaiser). Occupational Power, Patterns of Desktop Computer Use and Quality of Worklife (R. Kling, S. Iacono, J. George). Observations of the Impact of a Computerized Communication Network on Upper Managerial Roles (A.C. Seror). Multiple Perspectives in Desk-Top Computing (L. Davies, A.T. Wood-Harper). Management Strategies. Introduction (H.J. Oppelland). Personal Computing Opportunities and Risks: Observations from the Field (J.L. Gogan). Effective Management of End-User Computing: Prior Models and a Case Example (C.V. Brown, B.E. Wynne). Skewed Use in Groupware (R.R. Panko). Telecommuting: Attitudes of Female Computer Professionals in Singapore (C. Sing Yap, H. Tng). Continuity and Change in User Developed Systems (R. Klepper, M. Sumner). Educational Issues. Introduction (K.M. Kaiser). An Experimental Comparison of End User Software Training Manuals (L. Olfman, M. Mandviwalla). The Role of Training and Support in Desktop Computing (J.F. George, R. Kling, S. Iacono). An Experimental Investigation of the Role and Nature of Mental Models in the Learning of Desktop Systems (M.K. Sein, R.P. Bostrom). Security. Introduction (B.C. Williams). An Explanatory Study of Factors Associated with Security Related Behavior of PC Users in Organizations (J. Frank, B. Shamir). A Behavioral Approach to Information Security Threats (M. Khosrowpour). Desktop Systems: More Power, Less Safety (R. Baskerville). Utilization of Tools. Introduction (K.M. Kaiser). Learning from Non-Use: The Case of Spreadsheeting (S.A. Carlsson). The Relationship Between Playfulness of Computer Interactions and Employee Productivity (J. Webster). Negotiating through a Computer: The Impact of Interpersonal Familiarity (J. Tzu-Ming Lin, S.L. Huff). Research Concerns. Panel on Qualitative Methods for Desktop IT Research. Panel on Reliability and Validity of Measures for End-User Computing Research. Keynote Address. Creating Effective Symbioses of Computers and People (W.H. Starbuck).
