ICSA Study Text: Foundation, Office Administration and Management

Part 1 The role of the office: the office and its environment. Part 2 Office management - principles and policies: authority, responsibility and delegation; management principles and organization structure; co-ordination and supervision. Part 3 Office services and methods: production of information; reproduction of information; information storage and retrieval; equipment and automation in the office. Part 4 People in the office: job evaluation and employee appraisal; behavioural aspects - motivation and job satisfaction; behavioural aspects - discipline; the welfare of employees, health and safety. Part 5 Communications: communication in organizations; communication systems and methods; information technology and the electronic office; report writing and form design; presentation of information. Part 6 Control of office activities: control and control systems; financial control - budgeting; insurance in the office; office audit and O&M; efficiency in the office. Part 7 Pilot paper and illustrative questions.