Security Supervision and Management

Introduction
Table of Contents
Writer's Gallery-profiles of the contributors
Dedication to IFPO Founder Ron Minion, MS, CPP, CPO
Forward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers.
Acknowledgements
Introduction-a discussion of the history of the text and the Security Supervision and Management Program.
Protection Officer Code of Ethics-a discussion of the IFPO Code of Ethics
Unit I Security and Asset Protection Principles
Unit I-1 Evolving a Discipline of Security
Unit I-2 The Future of Security
Unit I-2 Appendix: The Future of Security Training
Unit I-3 Key Terms and Concepts
Unit I-4 Explaining Crime: Contemporary Criminological Theory
Unit II Human Rescource Management
Unit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge
Unit II-2 Security Personnel Selection
Unit II-3 Supervisory Characteristics and Expectations
Unit II-4 Evaluation of Uniformed Protection Officers
Unit II-5 Employee Motivation Theory and Application
Unit II-6 Employee Discipline: Policy and Practice
Unit II-7 Human Reliability
Unit III Supervision
Unit III-1 Personnel Deployment
Unit III-2 Dealing with Difficult Employees
Unit III-3 The Supervisor's Role in Handling Complaints and Grievances
Unit III-4 Unethical Acts by Security Officers
Unit III-5 Interpersonal Communications
Unit IV Training and Development
Unit IV-1 Training: Strategies, Tactics, and Challenges for Protection Managers
Unit IV-2 Orientation for Security Officers
Unit IV-3 Staff Training and Development
Unit IV-4 Curriculum design
Unit IV-5 Professional Certifications: Milestones of Professionalism
Unit V Management and Leadership
Unit V-1 Evolution of Management
Unit V-2 Time and Stress Management
Unit V-3 Project Management: An Overview
Unit V-4 Company Policy and Procedures: The Security Supervisor's Primer
Unit V-5 Total Quality Management
Unit V-6 Leadership for Protection Professionals
Unit VI Risk Management and Emergency Management
Unit VI-1 Risk Management
Unit VI-2 Why Accidents Happen: The Theories of Causation
Unit VI-3 The Supervisor's Role in Safety
Unit VI-4 Workplace Violence
Unit VI-5 Critical Incident Management in the Post-9/11 Era
Unit VI-6 Supervising During Emergencies
Unit VI-7 Supervising During Special Events
Unit VI-8 Security and Medical Response
Unit VI-9 Outsourcing in Security
Unit VI-10 Internal Loss
Unit VII Physical Security and Technology
Unit VII-1 Security Systems Design and Evaluation
Unit VII-2 Statistical Analysis
Unit VII-3 Security Technologies
Unit VII-4 High-Technology Theft
Unit VII-5 Designing Operations Control Centers
Unit VIII Investigation
Unit VIII-1 Managing Investigations
Unit VIII-2 Developing Report Writing Ability in Subordinates
Unit VIII-3 Testifying in Court
Unit IX Customer, Client and Community Relations
Unit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving Excellence
Unit IX-2 The Supervisor's Role in Improving Customer Service
Unit IX-3 Tenant Relations
Unit IX-4 Uniforms and Image Projection for Protection Forces
Unit IX-5 The Relationship Between Marketing and the Security Function
Unit IX-6 Crime Prevention and Community Relations Strategies
Unit IX-7 Public-Private Sector Liaison Programs
Unit X Legal Aspects
Unit X-1 Legal Aspects of Security
Unit X-2 Managing/Supervising to Reduce Liability
Unit X-3 Sexual Harassment
Quizzes at the end of each chapter allow for self testing or enhanced classroom work