Introduction to Quality Management

An introduction to quality theory and control for first quality courses in technology, business, or engineering. Traditional topics in inspection, quality control, and quality assurance are examined, as well as contemporary ideas such as company-wide quality management. Included is coverage of the mechanics of quality problem solving, with an emphasis on decision-making. Throughout the text, concepts build gradually in complexity - and are backed with numerous examples and case studies. Necessary formulas, derived intuitively rather than mathematically, are presented in easy-to-understand form. The only math required is basic algebra.