I. DEVELOPING THE CONCEPTUAL AND LOGICAL DESIGN. 1. Application Architecting. 2. The Application Audience. 3. Designing Components and Services. II. ESTABLISHING THE DEVELOPMENT ENVIRONMENT. 4. Configuring the Visual Basic IDE. III. DERIVING THE PHYSICAL DESIGN. 5. Translating the Logical Design to a Physical Design. 6. Designing the Application Components. 7. Building User Services. 8. Building the Internet Services 9. Building the Data Services. 10. Using COM Components. 11. Working with Microsoft Transaction Server (MTS). IV. CREATING USER SERVICES. 12. Implementing Navigational Design. 13. Creating Data Entry Forms and Dialogs. 14. Error Handling in Distributed Applications. 15. Implementing Online User Assistance. 16. Creating Web Applications with Visual Basic. 17. Testing the Solution. 18. Deploying an Application. 19. Maintaining and Supporting an Application. Appendix A: Answers to Chapter Review Questions.