Introduction; Section 1: Understanding business activity; 1. Business activity; 2. Classification of businesses; 3. Enterprise, business growth and size; 4. Types of business organisation; 5. Business objectives and stakeholder objectives; Section 2: People in business; 6. Motivating workers; 7. Organisation and management; 8. Recruitment, selection and training of workers; 9. Internal and external communication; Section 3: Marketing; 10. Marketing, competition and the customer; 11. Market research; 12. Marketing mix: product and price; 13. Marketing mix: place and promotion; 14. Marketing strategy; Section 4: Operations management; 15. Production of goods and services; 16. Costs, scale of production and break-even analysis; 17. Achieving quality production; 18. Location decisions; Section 5: Financial information and decisions; 19. Business finance: needs and sources; 20. Cash-flow forecasting and working capital; 21. Income statements; 22. Balance sheets; 23. Analysis of accounts; Section 6: External influences on business activity; 24. Government economic policies and objectives; 25. Environmental and ethical issues; 26. Business and the international economy; 27. Answers to progress check and exam-style questions; 28. Sample case studies; Index
