Everything you need to pass the PRINCE2 with flying colors
The PRINCE2 Study Guide, Second Edition, offers comprehensive preparation for the latest PRINCE2 exam. Covering 100 percent of the exam objectives, this guide provides invaluable guidance that will help you master both the material and its applications; indeed, a practice-centered approach helps you "learn by doing" to help you internalize PRINCE2 concepts on a deeper level. Although the exam is heavily focused on detailed business process, this guide's accessible writing and real-world approach make learning fun. Each chapter poses a common project challenge, and walks you through the solution based on essential PRINCE2 principles. A year of FREE access to electronic study aids allows you to study anywhere, at any time, and expert instruction throughout breaks complex topics down into easily-digestible concepts.
The PRINCE2 exam is challenging, but thorough preparation is your best defense. Conceptual knowledge is important, but it isn't enough--knowledge is only useful if you can apply it. This book is designed as your personal PRINCE2 coach:
* Master 100 percent of the PRINCE2 exam objectives
* Apply your knowledge to real-world workplace scenarios
* Test your understanding with challenging review questions
* Access sample questions, electronic flashcards, and other study aids
PRINCE2 is globally recognized as one of the premier project management credentials; while less expansive than the PMP, the PRINCE2 is more intense and tightly focused on detailed business processes. Companies around the world are in need of qualified project management professionals to optimize processes and boost organizational performance--and the PRINCE2 certification puts you on the map as a validated professional. If you're ready to take on your next challenge, the PRINCE2 Study Guide, Second Edition, is your ultimate companion for complete preparation.
Auflage
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 234 mm
Breite: 188 mm
Dicke: 32 mm
Gewicht
ISBN-13
978-1-119-42089-7 (9781119420897)
Schweitzer Klassifikation
David Hinde has prepared thousands of candidates for PRINCE2 certification, and has managed large-scale PRINCE2 projects for organizations including the BBC, Deloitte and Touche and the UK Government. As a PRINCE2 trainer and practitioner, he writes regularly about management topics and speaks at events for the Project Management Institute and the Best Practice User Group.
Contents
Introduction xxv
Assessment Test l
Chapter 1: Overview of PRINCE2 1
Project Work 3
What Is a Project? 3
What Is Business as Usual? 5
What Is Project Management? 5
Measuring the Performance of a Project 7
Introducing PRINCE2 9
The Structure of PRINCE2 9
Other Parts of PRINCE2 12
What PRINCE2 Does Not Cover 16
Benefits of Using PRINCE2 16
PRINCE2 Principles 17
Continued Business Justification 17
Learn from Experience 18
Defined Roles and Responsibilities 18
Manage by Stages 19
Manage by Exception 19
Focus on Products 21
Tailor to Suit the Project 21
Tailoring PRINCE2 to Different Project Types and Environments 22
What Is Tailoring? 22
What Cannot Be Tailored? 22
Why Tailor PRINCE2? 23
What Can Be Tailored? 24
Simple Projects 25
Programme Environments 25
Commercial Customer and Supplier Environments 26
Agile Environments 26
An End-to-End Walk-Through of PRINCE2 28
Pre-Project Activities 30
Activities at the Beginning of the Project 33
Activities in the Middle of the Project 35
Activities at the End of the Project 38
Summary 40
Foundation Exam Essentials 41
Practitioner Exam Essentials 42
Review Questions 43
Foundation Exam Questions 43
Practitioner Exam Questions 45
Chapter 2 Starting a Project Successfully with PRINCE2 47
Beginning a PRINCE2 Project 49
The Starting Up a Project Process 50
Starting Up a Project Process Activities 52
Key Facts for Starting Up a Project 58
Tailoring the Starting Up a Project Process 59
The Directing a Project Process - Part I 60
Authorize Initiation 61
The Initiating a Project Process 62
Initiating a Project Activities 63
Key Facts for Initiating a Project 70
Tailoring the Initiating a Project Process 72
The Directing a Project Process - Part II 73
Authorize the Project 74
Authorize a Stage 74
Themes to Start a Project Successfully 74
Business Case Theme 75
Organization Theme 75
Quality Theme 76
Plans Theme 76
Risk Theme 77
Change Theme 77
Progress Theme 77
Using the PRINCE2 Principles to Start a Project
Successfully 78
Summary 78
Foundation Exam Essentials 79
Practitioner Exam Essentials 80
Review Questions 84
Foundation Exam Questions 84
Practitioner Exam Questions 86
Chapter 3 Organization Theme 89
Common Project Organizational Challenges 91
The Three Project Interests 92
The Business Interest 93
The User Interest 93
The Supplier Interest 94
Achieving Consensus Between the Project Interests 94
The Four Levels of Management 94
Corporate, Programme Management, or the Customer 95
Directing 96
Managing 97
Delivering 98
The Project Management Team 98
The Project Board 98
Change Authority 103
The Project Manager 104
Project Support 104
Team Manager 105
Other Stakeholders 106
Communication Management Approach 107
Contents 107
The Life of the Communication Management Approach 110
Other Management Products Used by the Organization Theme 110
The Project Brief's Use in the Organization Theme 110
The Project Initiation Documentation's Use in the Organization Theme 110
Organization Theme Responsibilities 111
Tailoring the Organization Theme 111
Minimum Requirements 111
Scaling the Organization Theme 112
Commercial Customer/Supplier Environment 113
Projects Within Programmes 115
Projects Within an Organizational Environment 118
Agile Environments 118
Linking the Organization Theme with the PRINCE2
Principles 121
Summary 121
Foundation Exam Essentials 122
Practitioner Exam Objectives 124
Review Questions 125
Foundation Exam Questions 125
Practitioner Exam Questions 127
Chapter 4 Business Case Theme 131
What Is the Business Case Theme? 132
Outputs, Outcomes, and Benefits 133
Business Cases Where Money Isn't the Motivation 135
Using the Business Case Theme 135
Developing the Business Case 136
Maintaining the Business Case 137
Verifying the Business Case 137
Confirming the Benefits 138
The Business Case Management Product 139
The Purpose 139
The Contents of the Business Case 140
The Benefits Management Approach 144
Business Case Responsibilities 146
Corporate, Programme Management, or the Customer 146
Executive 146
Senior User 146
Project Manager 147
Other Roles 147
Tailoring the Business Case Theme 147
Minimum Requirements 147
Tailoring the Management Products 148
Regulatory Compliance 148
Projects Within Programmes 148
Commercial Customer and/or Supplier Environments 148
Agile Environments 149
Linking the Business Case Theme with the PRINCE2
Principles 150
Summary 150
Foundation Exam Essentials 151
Practitioner Exam Essentials 152
Review Questions 154
Foundation Exam Questions 154
Practitioner Exam Questions 156
Chapter 5 Plans Theme 159
Levels of Plans 161
The Project Plan 162
The Stage Plan 163
The Team Plans 164
The Exception Plan 164
The Plan Management Product 168
Plan Description 170
Plan Prerequisite 170
External Dependencies 171
Planning Assumptions 171
Delivery Approaches 171
Lessons Incorporated 171
Monitoring and Control 172
Budgets 172
Tolerances 173
Product Descriptions 173
Schedule 173
Structuring the Project into Management Stages 174
The PRINCE2 Approach to Plans 180
Designing a Plan 181
Defining and Analyzing the Products 182
Identifying Activities and Dependencies 182
Preparing Estimates 183
Preparing a Schedule 183
Analyzing Risks to a Plan 183
Documenting a Plan 183
Defining and Analyzing the Products 184
Writing the Project Product Description 184
Creating a Product Breakdown Structure 185
Writing Product Descriptions 188
Creating a Product Flow Diagram 188
Benefits of the Product-Based Planning Approach 189
Planning Responsibilities 190
Tailoring the Plans Theme 190
Minimum Requirements 190
Tailoring the Management Products 191
Projects Within Programmes 191
Commercial Customer/Supplier Environments 192
Agile Environments 192
Linking the Plans Theme with the PRINCE2 Principles 193
Summary 193
Foundation Exam Essentials 194
Practitioner Exam Essentials 195
Review Questions 197
Foundation Exam Questions 197
Practitioner Exam Questions 199
Chapter 6 Quality Theme 203
What Is Quality? 205
What Is Scope? 206
What Is Quality Management? 206
Quality Assurance and Project Assurance 207
Quality Planning 209
The Project Product Description 209
Product Descriptions 213
Quality Control 217
Using the Quality Register 218
Types of Quality Methods 221
Application of the Quality Theme in a Project 222
Step 1: Before the Project 223
Step 2: Initiation Stage 224
Step 3: Product-Based Planning 224
Step 4: Planning the Quality Checks 225
Step 5: Building, Checking, and Approving the Products 225
Step 6: Accepting the Products 225
The Quality Management Approach 226
Introduction 227
Quality Management Procedure 227
Tools and Techniques 228
Records 228
Reporting 228
Timing of Quality Management Activities 228
Roles and Responsibilities 229
The Quality Review Technique 229
Roles Involved with the Quality Theme 230
Tailoring the Quality Theme 231
Minimum Requirements 231
Commercial Customer and Supplier Environment 232
Aligning the Quality Approach with Organizational
or Programme Approaches 232
Agile Environments 232
Linking the Quality Theme with the Principles 233
Summary 234
Foundation Exam Essentials 235
Practitioner Exam Essentials 236
Review Questions 239
Foundation Exam Questions 239
Practitioner Exam Questions 241
Chapter 7 Risk Theme 245
Why Are Projects So Risky? 246
The PRINCE2 Approach to Risk 247
How Does PRINCE2 Use the Word Risk? 247
Planning How to Manage Risk on the Project 248
An Example of a Risk Management Approach 248
Using the Risk Management Approach 249
The Risk Management Procedure 255
Identify 257
Assess 259
Plan 261
Implement 264
Communicate 266
Roles Involved with the Risk Theme 267
Tailoring the Risk Theme 268
Minimum Requirements 268
Scaling the Risk Theme 269
Commercial Customer/Supplier Environment 269
Aligning the Risk Approach with Organizational or Programme Approaches 269
Adapting the Risk Approach to Different Delivery Approaches 270
Linking the Risk Theme with the Principles 271
Summary 271
Foundation Exam Essentials 272
Practitioner Exam Essentials 274
Review Questions 275
Foundation Exam Questions 275
Practitioner Exam Questions 277
Chapter 8 Change Theme 281
Change Theme Terminology 282
Baselines 282
Releases 283
Configuration Items 283
Types of Issues 283
Request for Change 284
Off-Specification 284
Problem/Concern 285
Change Authority 286
Change Budget 288
Issue and Change Control Procedure 288
Capturing Issues 289
Assessing Issues 291
Proposing Corrective Actions 291
Deciding on Corrective Actions 292
Implementing Corrective Actions 293
Tracking and Controlling Configuration Items 293
Tracking Configuration Items 293
Controlling Baselines 296
Change Control Approach 297
Roles Involved with the Change Theme 298
Tailoring the Change Theme 299
Minimum Requirements 299
Aligning the Change Approach with Organizational or Programme Approaches 299
Agile Environments 300
Linking the Change Theme with the Principles 300
Summary 301
Foundation Exam Essentials 302
Review Questions 305
Foundation Exam Questions 305
Practitioner Exam Questions 307
Chapter 9 Progress Theme 311
Purpose of the Progress Theme 312
Tolerances and Exceptions 313
Levels of Tolerance 314
Types of Tolerance 318
PRINCE2 Controls 322
Project Board Controls 322
Project Manager Controls 324
Event-Driven vs. Time-Driven Controls 327
Controlling the Capturing and Reporting of Lessons 328
Roles Involved with the Progress Theme 329
Tailoring the Progress Theme 330
Minimum Requirements 330
Tailoring the Management Products 330
Projects within Programmes 332
Agile Environments 332
Linking the Progress Theme with the PRINCE2 Principles 334
Summary 334
Foundation Exam Essentials 335
Practitioner Exam Essentials 337
Review Questions 339
Foundation Exam Questions 339
Practitioner Exam Questions 341
Chapter 10 Managing the Middle of a Project Successfully with PRINCE2 345
Overview of the Middle of a PRINCE2 Project 348
The Controlling a Stage and Managing Product
Delivery Processes 349
Controlling the Delivery of the Specialist Work 351
Reporting on the Progress of a Stage 358
Dealing with Issues and Risks During a Stage 359
Deciding What to Do Next in a Stage 361
Key Facts for Controlling a Stage and Managing Product Delivery 362
Tailoring the Controlling a Stage and Managing Product Delivery Processes 364
The Managing a Stage Boundary Process 366
Plan the Next Management Stage 367
Produce an Exception Plan 368
Update the Project Plan 369
Update the Business Case 370
Report Stage End 370
After Managing a Stage Boundary 371
Key Facts for Managing a Stage Boundary 372
Tailoring the Managing a Stage Boundary Process 373
The Directing a Project Process 374
Authorize a Stage or Exception Plan 374
Give Ad Hoc Direction 375
Themes Used to Manage the Middle of the Project 375
Business Case Theme 375
Organization Theme 376
Quality Theme 376
Plans Theme 377
Risk Theme 377
Change Theme 378
Progress Theme 378
Using the PRINCE2 Principles to Successfully Manage the Middle of a Project 379
Summary 380
Foundation Exam Essentials 380
Practitioner Exam Essentials 382
Review Questions 386
Foundation Exam Questions 386
Practitioner Questions 388
Chapter 11 Managing the End of a Project Successfully with PRINCE2 391
Overview of the End of a PRINCE2 Project 393
The Closing a Project Process 395
Prepare Planned Closure 397
Prepare Premature Closure 397
Hand Over Products 397
Evaluate the Project 398
Recommend Project Closure 399
Key Facts for Closing a Project 399
Tailoring the Closing a Project Process 400
The Directing a Project Process 401
Authorize Project Closure 402
Key Facts for Directing a Project 402
Tailoring the Directing a Project Process 403
Using the PRINCE2 Themes to Close the Project 404
Business Case Theme 404
Organization Theme 404
Quality Theme 404
Plans Theme 405
Risk Theme 405
Change Theme 405
Progress Theme 405
Using the PRINCE2 Principles to Close the Project 405
Summary 406
Foundation Exam Essentials 406
Practitioner Exam Essentials 407
Review Questions 409
Foundation Exam Questions 409
Practitioner Exam Questions 411
Chapter 12 Passing the Accreditation Exams 415
Preparing for the Exams 416
Preparing for the Foundation Exam 416
Preparing for the Practitioner Exam 421
Taking the Exams 422
General Tips for Taking the Exams 422
Taking the Foundation Exam 425
Taking the Practitioner Exam 426
Appendix A Answers to Review Questions 433
Chapter 1: Overview of PRINCE2 434
Foundation Exam Answers 434
Practitioner Exam Questions 435
Chapter 2: Starting a Project Successfully with PRINCE2 435
Foundation Exam Answers 435
Practitioner Exam Answers 437
Chapter 3: Organization Theme 438
Foundation Exam Answers 438
Practitioner Exam Answers 439
Chapter 4: Business Case Theme 441
Foundation Exam Questions 441
Practitioner Exam Questions 442
Chapter 5: Plans Theme 443
Foundation Exam Questions 443
Practitioner Exam Questions 444
Chapter 6: Quality Theme 445
Foundation Exam Questions 445
Practitioner Exam Questions 446
Chapter 7: Risk Theme 447
Foundation Exam Questions 447
Practitioner Exam Questions 448
Chapter 8: Change Theme 450
Foundation Exam Questions 450
Practitioner Exam Questions 451
Chapter 9: Progress Theme 452
Foundation Exam Questions 452
Practitioner Exam Questions 454
Chapter 10: Managing the Middle of a Project Successfully with PRINCE2 455
Foundation Exam Questions 455
Practitioner Questions 457
Chapter 11: Managing the End of a Project Successfully with PRINCE2 458
Foundation Exam Questions 458
Practitioner Exam Questions 459
Appendix B Practitioner Exam Scenario 461
Scenario--Website Project 462
Additional Information 463
Appendix C Management Products in PRINCE2 465
Appendix D Bonus PRINCE2 Foundation Exam 473
Foundation Questions 474
Answers to Bonus PRINCE2 Foundation Exam 486
Appendix E Bonus PRINCE2 Practitioner Exam 493
Project Scenario and Additional Information 495
Project Scenario 495
Additional Information 495
Questions 496
Principles 496
Business Case 498
Organization 499
Quality 501
Plans 502
Risk 503
Change 504
Progress 505
Starting Up a Project 506
Directing a Project 506
Initiating a Project 507
Controlling a Stage 508
Managing Product Delivery 509
Managing a Stage Boundary 510
Closing a Project 511
Answers to Practitioner Exam Questions 512
Answers to Principles 512
Answers to Business Case 513
Answers to Organization 514
Answer to Quality 515
Answers to Plans 516
Answers to Risk 516
Answers to Change 517
Answer to Progress 518
Answers to Starting Up a Project 518
Answers to Directing a Project 519
Answers to Initiating a Project 519
Answers to Controlling a Stage 520
Answers to Managing Product Delivery 520
Answers to Managing a Stage Boundary 520
Answers to Closing a Project 521
Index 523
