Themen sind u.a.: organizing meetings and conferences planning an agenda and taking minutes at a business meeting memos and reports telephoning, dealing with enquiries and providing information business correspondence: enquiries, offers, orders, delays, bad delivery, complaints, reminders despatch, transport services and logistics market research, advertising and customer service personnel management, staff selection & schedule planning personnel training, development and statistics planning events (seminars, trade fairs, meetings, conferences) making travel arrangements, organizing transport and accommodation (bookings and reservations) making and organizing appointments visualizing the company structure using organizational charts.