NOTE: The book included the incorrect URL to access the online test banks provided with the purchase of this book. The correct URL is: www.wiley.com/go/sybextestprep.
The ultimate PMP preparation and self-study experience, updated to align with the new PMBOK (R) Guide, 6th Edition
The PMP: Project Management Professional Exam Study Guide, Ninth Edition, provides comprehensive review for the Project Management Institute's (PMI) PMP certification exam. This new ninth edition has been completely revised to align with the latest version of the exam, which includes new tasks that reflect changes to best practices, the role of the project manager, and the growing importance of agile and other adaptive and iterative practices. Detailed discussion draws from the latest A Guide to the Project Management Body of Knowledge (PMBOK (R) Guide), 6th edition, to provide the most up-to-date information on critical topics, while hands-on exercises provide insight on real-world implementation. Receive one year of free access to the Sybex online interactive learning environment, to help you prepare with superior study tools, rigorous chapter tests, and two practice exams that allows you to gauge your readiness and avoid surprises on exam day.
The PMP certification is arguably the most desired skill in the IT marketplace, but its reach extends into a variety of other industries. Candidates must have extensive project management experience to qualify, but comprehensive study materials, aligned with the PMBOK (R) Guide Sixth Edition, are essential to success on the exam. This study guide provides everything you need to ensure thorough preparation and full exam-day confidence.
Study 100% of the objectives for the latest PMP exam
Practice applying PMP concepts to real-world scenarios
Test your understanding with comprehensive review questions
Access online chapter tests, practice exams, electronic flashcards, and more
Companies are demanding more of project managers than ever before: skills in technical management, leadership, strategic management, and business management make you more competitive, and the PMP exam reflects their increasing relevance in a rapidly-evolving field. When you're ready to take the next step for your career, the PMP: Project Management Professional Exam Study Guide, Ninth Edition, is your ideal companion for ultimate PMP preparation.
To register for access to the online test banks included with the purchase of this book, please visit: www.wiley.com/go/sybextestprep.
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978-1-119-42090-3 (9781119420903)
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Schweitzer Klassifikation
Kim Heldman, PMP, is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, CO. She oversees an IT portfolio of projects ranging from those small in scope and budget to multimillion-dollar, multiyear projects. With more than 25 years of experience in information technology project management, Kim directs IT resource planning, budgeting, project prioritization, and strategic and tactical planning. Most of the real-world scenarios in this Study Guide are based on her actual experiences on the job. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the eight previous editions of the bestselling PMP Project Management Professional Study Guide. Visit her website at www.kimheldman.com.
Introduction xxiii
Assessment Test xxxiv
Chapter 1 What Is a Project? 1
Is It a Project? 2
Projects vs. Operations 3
Stakeholders 5
Project Characteristics 7
What Is Project Management? 8
Programs 9
Portfolios 9
Organizational Project Management 11
Project Management Offices 11
Skills Every Good Project Manager Needs 13
Technical Project Management Skills 14
Business Management and Strategic Skills 15
Communication Skills 15
Organizational and Planning Skills 15
Conflict Management Skills 16
Negotiation and Influencing Skills 16
Leadership Skills 17
Team-Building and Motivating Skills 17
Role of a Project Manager 18
Understanding Organizational Structures 18
Functional Organizations 20
Project-Oriented Organizations 23
Matrix Organizations 25
Other Organizational Structures 28
Project-Based Organizations 29
Understanding Project Life Cycles and Project
Management Processes 29
Project Phases 29
Project Life Cycles 31
Project Management Process Groups 34
Agile Project Management 40
Project Life Cycles 41
Agile Roles and Responsibilities 42
Sprint Planning 43
Daily Standups or Scrum Meetings 44
Sprint Review and Retrospective 45
Other Methodologies 45
Understanding How This Applies to Your Next Project 46
Summary 46
Exam Essentials 47
Review Questions 49
Chapter 2 Creating the Project Charter 55
Exploring the Project Management Knowledge Areas 57
Project Integration Management 59
Project Scope Management 61
Project Schedule Management 62
Project Cost Management 63
Project Quality Management 64
Project Resource Management 65
Project Communications Management 66
Project Risk Management 67
Project Procurement Management 68
Project Stakeholder Management 68
Understanding How Projects Come About 69
Needs and Demands and Other Factors That Lead to Project Creation 70
Feasibility Studies 72
Performing Project Selection and Assessment 73
Using Project Selection Methods 75
Kicking Off the Project Charter 83
Business Documents 84
Agreements 87
Enterprise Environmental Factors 87
Organizational Process Assets 89
Tools and Techniques 91
Formalizing and Publishing the Project Charter 92
Pulling the Project Charter Together 93
Key Stakeholders 94
Project Charter Sign-Off 96
Assumptions Log 97
Identifying Stakeholders 97
Identify Stakeholders Inputs 97
Stakeholder Analysis 99
Stakeholder Register and Other Outputs 102
Introducing the Kitchen Heaven Project Case Study 103
Understanding How This Applies to Your Next Project 107
Summary 108
Exam Essentials 109
Review Questions 111
Chapter 3 Developing the Project Scope Statement 117
Developing the Project Management Plan 119
Developing Project Management Plan Inputs 120
Documenting the Project Management Plan 123
Overview of the Project Scope Management Knowledge Area 126
Plan Scope Management 127
Understanding the Plan Scope Management Inputs 128
Using Plan Scope Management Tools and Techniques 129
Alternatives Analysis 130
Documenting the Scope Management Plan 131
Documenting the Requirements Management Plan 132
Collecting Requirements 132
Gathering Inputs for the Collect Requirements Process 134
Using the Tools and Techniques of the Collect
Requirements Process 138
Documenting Requirements 143
Defining Scope 145
Product Analysis 147
Writing the Project Scope Statement 148
Understanding the Scope Statement Components 148
Approving and Publishing the Project Scope Statement 151
Updating the Project Documents 151
Creating the Work Breakdown Structure 153
Gathering the WBS Inputs 154
Decomposing the Deliverables 154
Constructing the WBS 155
Creating WBS Process Outputs 163
Understanding How This Applies to Your Next Project 168
Summary 169
Exam Essentials 170
Review Questions 172
Chapter 4 Creating the Project Schedule 179
Overview of the Project Schedule Management Knowledge Area 180
Creating the Schedule Management Plan 182
Defining Activities 183
Define Activities Process Inputs 184
Tools and Techniques for Defining Activities 184
Define Activities Outputs 184
Understanding the Sequence Activities Process 186
Sequence Activities Tools and Techniques 187
Project Management Information System (PMIS) 191
Sequence Activities Outputs 192
Estimating Activity Resources 192
Estimate Activity Resources Inputs 193
Estimate Activity Resources Tools and Techniques 194
Estimate Activity Resources Outputs 194
Estimating Activity Durations 195
Estimate Activity Durations Inputs 197
Estimate Activity Durations Tools and Techniques 197
Estimate Activity Durations Outputs 201
Developing the Project Schedule 202
Develop Schedule Inputs 203
Develop Schedule Tools and Techniques 204
Scheduling Process Outputs 217
Understanding How This Applies to Your Next Project 226
Summary 227
Exam Essentials 228
Review Questions 230
Chapter 5 Developing the Project Budget and Communicating the Plan 235
Overview of the Project Cost Management Knowledge Area 236
Creating the Cost Management Plan 238
Performing Plan Cost Management 238
Creating the Cost Management Plan 238
Estimating Costs 240
Estimate Costs Inputs 241
Tools and Techniques to Estimate Costs 243
Estimate Costs Process Outputs 244
Establishing the Cost Baseline 246
Determine Budget Inputs 247
Determine Budget Tools and Techniques 248
Determine Budget Process Outputs 249
Understanding Stakeholders 252
Analyzing Stakeholders 253
Stakeholder Engagement Plan 255
Overview of the Project Communication Management Knowledge Area 255
Communicating the Plan 256
Plan Communications Management Inputs 257
Tools and Techniques for Plan Communications Management 258
Plan Communications Management Outputs 263
Understanding How This Applies to Your Next Project 267
Summary 268
Exam Essentials 269
Review Questions 270
Chapter 6 Risk Planning 275
Planning for Risks 276
Overview of the Project Risk Management Knowledge Area 277
Planning Your Risk Management 278
Plan Risk Management Inputs 279
Tools and Techniques for Plan Risk Management 280
Creating the Risk Management Plan 281
Identifying Potential Risk 287
Identify Risks Inputs 288
Tools and Techniques for Identify Risks 289
Identify Risks Outputs 294
Analyzing Risks Using Qualitative Techniques 296
Perform Qualitative Risk Analysis Inputs 296
Tools and Techniques for Perform Qualitative Risk Analysis 297
Ranking Risks in the Risk Register 305
Quantifying Risk 305
Tools and Techniques for Perform Quantitative Risk Analysis 306
Perform Quantitative Risk Analysis Outputs 311
Developing a Risk Response Plan 312
Tools and Techniques for Plan Risk Responses 313
Plan Risk Responses Outputs 318
Understanding How This Applies to Your Next Project 323
Summary 324
Exam Essentials 325
Review Questions 326
Chapter 7 Planning Project Resources 331
Overview of the Project Procurement Management Knowledge Area 332
Procurement Planning 333
Plan Procurement Management Inputs 334
Tools and Techniques for Plan Procurement Management 339
Plan Procurement Management Outputs 341
Overview of the Project Resource Management Knowledge Area 348
Developing the Resource Management Plan 349
Plan Resource Management Inputs 349
Plan Resource Management Tools and Techniques 352
Plan Resource Management Outputs 354
Project Quality Management Knowledge Area Overview 357
Quality Planning 358
Plan Quality Management Inputs 358
Tools and Techniques for Plan Quality Management 360
Plan Quality Management Outputs 367
Bringing It All Together 370
Understanding How This Applies to Your Next Project 374
Summary 375
Exam Essentials 376
Review Questions 378
Chapter 8 Developing the Project Team 383
Directing and Managing Project Work 384
Direct and Manage Project Work Inputs 386
Tools and Techniques of Direct and Manage Project Work 387
Outputs of Direct and Manage Project Work 388
Acquiring the Project Team and Project Resources 392
Acquire Resources Inputs 393
Tools and Techniques of Acquire Resources 394
Outputs of Acquire Resources 395
Developing the Project Team 397
Tools and Techniques of Develop Team 398
Outputs of Develop Team 413
Managing Project Teams 416
Tools and Techniques for Managing Teams 417
Emotional Intelligence (Interpersonal and Team Skills) 420
PMIS 420
Managing Project Team Outputs 420
Implement Risk Responses 421
Understanding How This Applies to Your Next Project 424
Summary 425
Exam Essentials 426
Review Questions 427
Chapter 9 Conducting Procurements and Sharing Information 433
Conducting Procurements 435
Conduct Procurements Tools and Techniques 436
Conduct Procurements Outputs 442
Laying Out Quality Assurance Procedures 445
Inputs to Manage Quality 445
Manage Quality Tools and Techniques 446
Manage Quality Outputs 451
Manage Project Knowledge 452
Tools and Techniques to Manage Project Knowledge 453
Manage Project Knowledge Outputs 454
Managing Project Information 454
Tools and Techniques of Manage Communications 455
Outputs of Manage Communications 461
Managing Stakeholder Engagement 463
Manage Stakeholder Engagement Inputs 463
Tools and Techniques for Manage Stakeholder Engagement 464
Manage Stakeholder Engagement Outputs 464
Understanding How This Applies to Your Next Project 468
Summary 469
Exam Essentials 470
Review Questions 472
Chapter 10 Measuring and Controlling Project Performance 477
Monitoring and Controlling Project Work 479
Monitor and Control Project Work Inputs 480
Monitor and Control Project Work Outputs 482
Controlling Procurements 484
Controlling Procurements Inputs 485
Control Procurements Tools and Techniques 487
Control Procurements Outputs 489
Monitoring Communications 492
Monitor Communications Inputs 493
Monitor Communications Tools and Techniques 494
Monitor Communications Outputs 496
Managing Perform Integrated Change Control 499
How Change Occurs 500
Change Control Concerns 500
Configuration Control 502
Change Control System 502
Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 506
Monitoring Stakeholder Engagement 508
Understanding How This Applies to Your Next Project 511
Summary 512
Exam Essentials 513
Review Questions 514
Chapter 11 Controlling Work Results 519
Monitoring and Controlling Risk 521
Monitor Risks Inputs 522
Monitor Risks Tools and Techniques 523
Monitor Risks Outputs 524
Controlling Cost Changes 526
Control Costs Inputs 526
Control Costs Tools and Techniques 527
Control Costs Outputs 537
Monitoring and Controlling Schedule Changes 540
Control Schedule Inputs 541
Control Schedule Tools and Techniques 541
Control Schedule Outputs 543
Utilizing Control Quality Techniques 544
Control Quality Inputs 544
Control Quality Tools and Techniques 545
Control Quality Outputs 553
Validating Project Scope 554
Controlling Scope 555
Control Scope Inputs 555
Control Scope Tools and Techniques 556
Control Scope Outputs 556
Controlling Resources 557
Understanding How This Applies to Your Next Project 560
Summary 562
Exam Essentials 562
Review Questions 564
Chapter 12 Closing the Project and Applying Professional Responsibility 569
Formulating Project Closeout 571
Characteristics of Closing 572
Project Endings 572
Closing Out the Project 575
Administrative Closure Procedures 576
Close Project or Phase Inputs 577
Close Project or Phase Tools and Techniques 578
Close Project or Phase Outputs 578
Closing Out the Procurements 582
Celebrate! 582
Releasing Project Team Members 583
Balancing Stakeholders' Interests at Project Close 583
Competing Needs 584
Dealing with Issues and Problems 584
Balancing Constraints 585
Professional Responsibility 587
Responsibility 587
Respect 590
Fairness 593
Honesty 596
Role Delineation Study 597
Applying Professional Knowledge 598
Project Management Knowledge 598
Education Providers 598
Industry Knowledge 599
Understanding How This Applies to Your Next Project 602
Summary 604
Exam Essentials 605
Review Questions 607
Appendix A Answers to Review Questions 613
Chapter 1: What is a Project? 614
Chapter 2: Creating the Project Charter 615
Chapter 3: Developing the Project Scope Statement 617
Chapter 4: Creating the Project Schedule 618
Chapter 5: Developing the Project Budget and
Communicating the Plan 620
Chapter 6: Risk Planning 622
Chapter 7: Planning Project Resources 623
Chapter 8: Developing the Project Team 625
Chapter 9: Conducting Procurements and Sharing Information 626
Chapter 10: Measuring and Controlling Project Performance 628
Chapter 11: Controlling Work Results 629
Chapter 12: Closing the Project and Applying Professional Responsibility 631
Appendix B Process Inputs and Outputs 633
Initiating Processes 634
Planning Processes 636
Executing Processes 658
Monitoring and Controlling Processes 669
Closing Processes 681
Index 683
