This vital report has been written specifically to provide you with the necessary tools to develop and deploy a successful business process management programme for your firm. Essential for all employees and management who work with business processes, this practical step-by-step guide covers in-depth the key systems and structures required to maximise business efficiency and measure success, allowing your organisation to become more proactive, flexible and innovative. In addition, in-depth case studies, research and examples from academic institutions, industry bodies and independent analysts examine the key methods and techniques that are currently successfully contributing to process management and improvement. Areas covered include: Key elements of BPM; Understanding the appropriate options available; Top methods for deploying BPM within your firm; Process reference models; Relating BPM and Process Improvement (PI); Measuring your processes; Measuring the success of your BPM deployment programme; Stake-holder management through on-going reporting; BPM governance - Key considerations and tools; and paths to BPM excellence.
This vital report has been written specifically to provide you with the necessary tools to develop and deploy a successful business process management programme for your firm. Essential for all employees and management who work with business processes, this practical step-by-step guide covers in-depth the key systems and structures required to maximise business efficiency and measure success, allowing your organisation to become more proactive, flexible and innovative. In addition, in-depth case studies, research and examples from academic institutions, industry bodies and independent analysts examine the key methods and techniques that are currently successfully contributing to process management and improvement. Areas covered include: Key elements of BPM; Understanding the appropriate options available; Top methods for deploying BPM within your firm; Process reference models; Relating BPM and Process Improvement (PI); Measuring your processes; Measuring the success of your BPM deployment programme; Stake-holder management through on-going reporting; BPM governance - Key considerations and tools; and paths to BPM excellence.
Sprache
Verlagsort
Verlagsgruppe
Globe Law and Business Ltd
Zielgruppe
Illustrationen
ISBN-13
978-1-906355-31-9 (9781906355319)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Chapter 1: Introduction to business process management (BPM) Defining BPM Business Process Management in Australian Enterprises - Status and Potential 2007 Systems thinking - foundations of process Business processes and organisational functions Why process? Benefits of a process-orientation. Chapter 2: The enterprise view of processes - managing the enterprise as a system Enterprise context A contemporary enterprise model Summary. Chapter 3: BPM and process improvement - enabling continuous improvement BPM and PI - in contrast Summary. Chapter 4: BPM capability - models and diagnostic guides Introduction Business excellence frameworks ISO 9001:2000 BPM and process maturity models The BPM capability gap Summary. Chapter 5: The process view of the enterprise - defining and managing enterprise processes The process-oriented enterprise Process architecture Process measures matrix Process performance measurement Summary. Chapter 6: BPM technology - automating the process life cycle BPM technology Some market observations Summary. Chapter 7: The case for BPM - measuring the value of process change BPM drivers BPM initiatives BPM investment Benefits of a process-orientation BPM ROI - rate of return Summary. Chapter 8: Making the change - process-driven transformation The change process Metaphors for change Case in point: single-loop and double-loop learning in practice Influencing people - changing culture BPM deployment Summary. Chapter 9: BPM governance - leading and sustaining process change Accountability Summary. Chapter 10: Conclusion Context The Australian experience - UWS survey conclusion1 The Australian Experience - UWS conclusion2 The Australian experience - UWS survey conclusion4 The future state of BPM The Australian experience - UWS survey conclusion5