If you're conforming to such international standards as ISO 9000 and ISO 1400 or various domestic regulations, Integrated Performance Assurance shows you how to integrate your organization's quality assurance, environmental compliance, and health and safety protection programs into a single risk management tool. This combined management system will enhance and improve cost-effectiveness and reliability.Written in a clear, concise, easy-to use format, the book provides a step-by-step model that will guide you through a successful application of the Integrated Performance Assurance (IPA) process. In addition, the authors lend their insights and offer solutions to implementing IPA in your organization.This guide to implementing IPA is highly recommended to management system professionals, upper-level executives and line managers concerned with the effective, cost conscious implementation of management systems required by international standards, regulation, and customer expectations.Special Features case studies of the author's company, CH2M Hill (provider of planning, engineering design, and other operations and construction management services) and other organizations are presented to illustrate concepts, rationale, and implementing guidelines for the IPA approach to management systems.
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Gewicht
ISBN-13
978-0-527-76342-8 (9780527763428)
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Schweitzer Klassifikation
List of Exhibits
Preface
IntroductionONE: Why Integrate?
Introduction
Organizational Trend
Case Study
CH2M Hill's Response
Integrated Performance Assurance
Similarities of Function in Management Systems
Regulatory Environment and International Standards
Efficiency and Competition
ReferencesTWO: Cost/Benefit Analysis
Introduction
IPA Process and Relationships
IPA Implementation and Value
IPA Implementation Survey
IPA Value Survey
Implementation Costs
Cost Elements of IPA
Averted Costs
Benefits
Market Value
Cost Optimization
Optimization
Conclusion
ReferencesTHREE: Implementation Planning
Groundwork
Management Support
A Champion
Implementation Team
Mission and Policy Statement
Implementation Plan
Approach or Strategy
Listen to Your Customers
Set Goals, Objectives, and Metrics
The Plan
Resource-Loaded Schedule
ReferencesFOUR: Execution
Launching
Developing Tools
Establishing Effective Communication
Conducting a Readiness Review
Assessment
Types of Assessment
Use the Metrics
Reporting, Tracking, and Trending
Course Corrections: What to Do When Things Go Wrong
Capturing Added Value
Computing Added Value
Publicizing Your Success
Continuous Improvement
ReferencesFIVE: Summary and ConclusionsAPPENDIXES
Appendix A -- IPA Value in Business Sectors
Appendix B -- Case History Arguments for IPA
Appendix C -- Organization-Specific Variables to Consider
Appendix D -- Integrating the ISO 9000 and 14000 Families of Standards with IPA
Appendix E -- Creating Performance Metrics
Appendix F -- Company Survey
Appendix G -- IPA Presentations to Management
Appendix H -- Sample Training Presentations
Appendix I -- Internet Addresses (URLs) for Companies and OrganizationsIndex
