The nature of change - what's all the hype about?; organizational effectiveness and the role of change management; systems models, congruency and the concept of "fit"; organizational learning and organizational effectiveness; process models of change; recognizing the need for change and starting the process; diagnostic models; gathering and interpreting information for diagnosis; power, leadership and stakeholder management; communicating; motivating others to change; managing personal transitions; training and development; shaping the implementation strategy; maintaining control during the change; types of intervention; selecting interventions; managing, reviewing and sustaining change.
