1. Looking Inside the Computer
2. Working with External and Peripheral Devices
3. Common Peripheral and Input Devices
4. Introduction to Computer Networking
5. Internet Basics
6. Upgrades and Troubleshooting
7. Compatibility Issues and Common Errors
8. Minimizing the Risks
9. Software Installation and Upgrading
10. Managing Files and Folders
11. Identifying Common Security Risks
12. Managing Security Breaches
13. Green IT and Preventative Maintenance
Appendix 1. Jargon Buster
Appendix 2. IT Career Guide
Glossary
