Listed as one of the top ten supply chain books of all time on www.supplychainopz.com!
A concise, applied and strategic introduction to the subject of logistics and supply chain management, perfect for modern managers and students of logistics and supply chain management.
Logistics and supply chain management continue to transform the competitive landscape and have become one of today's key business issues. This fifth edition of Logistics Management and Strategy continues to take a practical, integrated and international approach to logistics, and includes the very latest research to reflect the innovative and exciting developments in this subject area.
A clear framework guides the reader through the four parts of the book, covering;
an introduction to logistics and its contribution to competitiveness and value creation,
leveraging logistics operations within the context of the customer
supplier partnerships, interfaces and the challenges of integration
leading-edge thinking in logistics and the future challenges ahead
This new edition contains;
? 15+ new cases (including Heineken, Unilever and Johnson and Johnson)
- coverage of disaster logistics and Corporate Social Responsibility from the supply chain perspective
- discussion of global governance of the supply chain
- even more coverage on value and logistics costs and segmented supply chain strategy, equipping the reader with the latest thinking
'Well written and contains a wealth of valuable ideas and concepts.' - Dr Jan de Vries, University of Groningen
'Very up-to-date, both in terms of its conceptual framework and the topics covered. Remarkably clear and easy to read.' - Dr Tony Whiteing, University of Huddersfield
Alan Harrison was Professor of Operations and Logistics at Cranfield School of Management, and Director of Research at The Cranfield Centre for Logistics and Supply Chain Management.
Remko van Hoek is visiting Professor of Supply Chain Management at The Cranfield Centre for Logistics and Supply Chain Management. He is also Chief Procurement Officer at GDF SUEZ/Cofely the Netherlands.
Heather Skipworth is Senior Research Fellow at Cranfield School of Management, The Cranfield Centre for Logistics and Supply Chain Management.
Auflage
Sprache
Verlagsort
Zielgruppe
Für höhere Schule und Studium
Maße
Höhe: 246 mm
Breite: 191 mm
Dicke: 24 mm
Gewicht
ISBN-13
978-1-292-00415-0 (9781292004150)
Schweitzer Klassifikation
Contents
Foreword xiii
Preface xv
Authors' acknowledgements xvii
Publisher's acknowledgements xix
How to use this book xxi
Plan of the book xxiii
Part One COMPETING THROUGH LOGISTICS
1 Logistics and the supply chain 3
Introduction 3
1.1 Logistics and the supply chain 4
1.1.1 Definitions and concepts 6
1.1.2 Supply chain: structure and tiering 8
1.2 Material flow and information flow 12
1.2.1 Material flow 12
1.2.2 Information flow 15
1.3 Competing through logistics 16
1.3.1 Hard objectives 17
1.3.2 Supportive capabilities 19
1.3.3 Soft objectives 25
1.3.4 Order winners and qualifiers 26
1.4 Logistics strategy 27
1.4.1 Defining 'strategy' 28
1.4.2 Aligning strategies 29
1.4.3 Differentiating strategies 30
1.4.4 Trade-offs in logistics 31
Summary 32
Discussion questions 33
References 33
Suggested further reading 34
2 Putting the end-customer first 35
Introduction 35
2.1 The marketing perspective 36
2.1.1 Rising customer expectations 37
2.1.2 The information revolution 37
2.2 Segmentation 38
2.3 Demand profiling 46
2.4 Quality of service 50
2.4.1 Customer loyalty 51
2.4.2 Value disciplines 53
2.4.3 Relationship marketing and customer relationship management (CRM) 53
2.4.4 Measuring service quality 56
2.5 Setting priorities for logistics strategy 56
2.5.1 Step 1: Diagnose current approach to market segmentation 58
2.5.2 Step 2a: Understand buying behaviour 59
2.5.3 Step 2b: Customer value analysis 60
2.5.4 Step 3: Measure logistics strategy drivers 60
2.5.5 Step 4: Specify future approach to market segmentation 63
Summary 68
Discussion questions 69
References 70
Suggested further reading 71
3 Value and logistics costs 73
Introduction 73
3.1 Where does value come from? 74
3.1.1 Return on investment (ROI) 75
3.1.2 Financial ratios and ROI drivers 77
3.2 How can logistics costs be represented? 79
3.2.1 Fixed/variable 81
3.2.2 Direct/indirect 85
3.2.3 Engineered/discretionary 87
3.3 Activity-based costing (ABC) 89
3.3.1 ABC example 91
3.3.2 Cost-time profile (CTP) 92
3.3.3 Cost-to-serve (CTS) 94
3.4 A balanced measurement portfolio 95
3.4.1 Balanced measures 96
3.4.2 Supply chain management and the balanced scorecard 97
3.4.3 Supply chain financial model 99
3.5 Supply
