Contents: Product Design and Analysis: The user in control: from HMI to JCS, Erik Hollnagel; Augmenting mediaspace: a socio-cognitive engineering approach, Chris Baber, Huw Bristow, Sean-Le Cheng, Anna Hedley, Yuri Kuriyama, Marc Lien, James Pollard and Phil Sorrell; A requirements analysis of personal mobile computers for police officers, Chris Baber, David Haniff, Mike Sharples, Michael Boardman and Amber Price; The impact of cultural differences on the design of self-service technology, Nicholas A. Bradley, Ronald W. McLeod and Eleanor Forrest; Using an adaptable communication protocol for enhanced quality of perception, George Ghinea and Johnson P. Thomas; Error in engineering design as failure in distributed cognition, Jerry S. Busby and Ralph E. Hibberd; Computer assisted learning of accident causation by engineers, Ralph E. Hibberd and Jerry S. Busby; Usability engineering for payload interfaces in space stations: handbook and example, Mark A. Neerincx, Mark Ruijsendaal, Jorgen Flensholt and Mikael Wolff; Sonification to mitigate the demands of managing multi-agent automation, Emily A. Pollack and John D. Lee. Human-Computer Interaction and Virtual Reality: Automating usability evaluation, George B. Smith and Andrew Howes; Navigation in websites: side effects of tools?, Knut Polkehn and Hartmut Wandke; Adaptive menus: on the importance of constant serial positions, Dieter Wallach and Christian Lebiere; An evaluation of a wizard approach to web design, Karl W. Sandberg, Joel Palmius and Yan Pan; Harnessing the web for business decision-making, Philly H. Phillips and Albert G. Kefalas; Computer anxiety, mental models, beliefs and the use of information technology in the very small business sector: a shrinking planet?, James Fisher; Human-computer interface for cued target acquisition, Masha Maltz and David Shinar; Navigation: am I really lost or virtually there?, Roy A. Ruddle; Task difficulty and user motivation effects on performance, and telepresence in a te
