Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.
New to this edition:
How to develop business models and business process architecture
How to integrate decision management models and business rules
New material on service processes and on dynamic case management
Learn to integrate various approaches in a broad business process management approach
Rezensionen / Stimmen
"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." --Computing Reviews
"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations...Readers will profit extensively from the best practices and examples presented." --Computing Reviews
"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015
Reihe
Auflage
Sprache
Verlagsort
Verlagsgruppe
Elsevier Science & Technology
Zielgruppe
Für höhere Schule und Studium
Maße
Höhe: 235 mm
Breite: 191 mm
Gewicht
ISBN-13
978-0-12-800387-9 (9780128003879)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.
Autor*in
Enterprise Alignment, San Francisco, CA, USA
1. Business Process Change
Part I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)2. Strategy, Value Chains, and Competitive Advantage3. Understanding Your Enterprise Business 4. The Business Architecture and Organizational Alignment 5. Process Management6. Measuring Process Performance 7. An Executive Level BPM Group Management
Part II. PROCESS LEVEL CONCERNS8. Understanding and Scoping Process Problems9. Modeling Processes: Process Diagram Basics 10. Task Analysis, Knowledge Workers, and Decision Management11. Managing and Measuring Business Processes12. Incremental Improvement with Lean and Six Sigma 13. The BP Trends Process Redesign Methodology14. The Ergonomic Systems Case Study
Part III. IMPLEMENTATION LEVEL CONCERNS15. Software Tools for Business Process Analysis and Design16. Business Process Management Suites 17. ERP-Driven Redesign18. Conclusions
Appendix 1: Business Process Modeling Notation - BPM Core NotationAppendix II: BPM Professional Associations & Standards
